Diane Datoon Email & Phone Number

Philippines

• Designing and Implementing automations and customization on Internal Tools and Systems• optimising system processes and identifying system redundancies.• Implementing user compliance and quality check• developing end user and admin user manuals and SOP• lead and oversee projects related to tool customization and quality initiatives, ensuring they meet objectives and stay within budget.• Define project scope, timelines, and resource requirements, while actively monitoring progress, identifying risks, and implementing mitigation strategies.• Establish and maintain quality assurance processes, conducting reviews and inspections to maintain high standards and prevent defects.• Collaborate with teams to improve product and service quality, ensuring ongoing adherence to quality control measures.• Documentation and Reporting

Philippines

• Responsible for assisting CEO and Co-founder of People Partners BPO and with his other businesses.• Lead digital transformation projects and implemented MS Teams to streamline operations.• Lead digital transformation projects and implemented Zoho CRM, Zoho Recruit, Zoho People to streamline operations.• Conducted extensive research on applications that could optimize departmental productivity.• Created and implemented Blueprint automation for Zoho Recruit (Applicant Tracking system), Zoho CRM, Zoho People and Zoho Cliq.• Managed liaison activities with suppliers, contractors, and conference planners.• Created phone application using PowerApps and internal forms linked to Power Automate.• Produced standard operating procedures, collaborated on proposals and R&D for various products and services.• Created "how-to" videos for internal use and assisted colleagues with digital roadblocks.• Managed bank reconciliation and prepared business activity statements using XERO.• Performed ad-hoc administrative tasks and created content for social media marketing.• Responsible for project-based tasks that improve company efficiency.

Melbourne, Australia

• Assisting Financial Controllers on doing month end reports.• Updating prepayment schedule, prepayment journals, adjusting journals and invoice/prepayment accruals.• Generating profit and loss reports as well as performing balance sheet reconciliations.• Knowledgeable in BAS lodgment and payroll using wage easy.• Knowledgeable in Purchase Plus System and Sun System accounting system• Responsible for accounts payable function and payment run• Verifying account statement and ledgers and adjust if necessary.• Assisting department head with Ad hoc task relating to accounts payable.• Creating standard operating procedures for creating purchase orders.• Ensuring that head of departments presents proper invoices to reimburse petty cash expenditures. • Responsible for bank reconciliation • investigating revenue discrepancies• Maintaining good working relationship with suppliers and colleagues.• Assisting financial controller with Ad hoc duties and projects such as hotel closure and/or hotel sale on a timely manner.Night Auditor at the Swanston Grand Mercure and Welcome Mercure Hotel Melbourne• Balancing credit card transaction by the end of business day.• Room rate reconciliation• Adjusting room rate accordingly and liaising with the reservation department for confirmation.• Assisting guests with their check in and check out process• Issuing guest’s invoice upon check out and adjusting charges if there are any discrepancies. Purchasing Assistant at Sofitel Melbourne on Collins• Ensure correct paperwork is completed for all goods entering and leaving the stores• Ensure that the details in the Purchase Orders matched the Invoices• Responsible for ordering stocks, receiving delivery and posting invoices• Meeting KPI for beverage level inventory• Responsible for issuing stocks• Responsible for maintaining and securing of all storage areas to prevent losses, damages and pilferage.• Updating and creating Standard operating procedures

• Responsible for check in and check out• Interacting with guests and anticipating their needs• Responsible for room reservations when reservation team are not in the office• Attending to guest complaints• Investigation double charges if any.• Sending out invoices• Accepting calls for room service request• Doing night audit shifts, reconciling refunds, checking credit limit for guests.

Sydney, Australia

• Responsible for check in and check out• Making the guest feel welcome when they check in.• Anticipate the guest’s needs• Deliver their requests on a reasonable time• Ensuring that the guests are aware of the charges occurred on the duration of their stay on check out

Sydney, Australia

• Responsible for guest inquiries and internal department requests• Dealing with guest complains and handling them politely• Updating guest profiles, registrations and restaurant reservations• Doing documentations and sending out invoices• Phone communication skills• Responding to emails from guest and other companies• Responsible for restaurant reservations and high tea reservations• Taking food orders for in room dining (room service)

Sydney Area, Australia

• Responsible for promptly delivering food request and amenities for guests.• Responsible for ordering Beverage and General requisitions.• Making sure that our service for In Room dinning is up to standards and that we aim to provide guests a magnifique experience

Five Dock, Sydney Australia

• Responsible for beverage service in the sports bar, restaurant bar, gaming bar and events• Knowledgeable at coffee making• Ensure that clients order are serve on time and with the right specification• Setting up function rooms according to the theme of the event and clients request.

Manila, Philippines

• Responsible for selecting applicants as well as conducting interviews and selecting applicants that will fit in my existing team.• Conducting internal Brand training. • Responsible for creating employee’s contract, employee roster and payroll• Handling revenue and stock management by implementing in house promotion for slow moving items as well as inventory management.• Tailoring product ordering by sale performance ratio.• Analysing profit and loss report and strategising and controlling expenses to create profit.

Manila Philippines

Rotational PlacementHot kitchen Prepared the ingredients need for the different buffet functions and plated dishes for the Chef in charge as directed.Pastry Kitchen Designed creative ways for presenting different desserts and arranging the finished product on the dessert buffet table.Reservations Department Arranged corporate clients files according to dates and months of reservation, as well as faxed group reservation to clients.Human Resources & Training Department Assisted Training coordinator in conducting training for new employees as well as preparing materials to be used for training. Training Laise for new applicants and new employees to Training Manager. Assisted on conducting preliminary screening of applicants.Events Department Routed calls for the manager and made notes for follow up calls to clients’ concerns. Took client inquiries regarding packages and rates for events. Sent out finished quotations to clients. Made sure that Memos for function orders and reservations are given to proper hotel departments.

Philippines

Menu Planner• Conceptualizing a theme and menu for the restaurant based on the location and target market.• Conducting food tasting for owners to finalise the menu.Interview, Hiring and Training of Employees• Training both kitchen and bar staff. Teaching the kitchen staff the proper way of handling.• Teaching them the FIFO (First in and First out) system • Teaching the bar on different types of coffee,ice coffees and making cocktail drinks.

Manila, Philippines

Service Attendant• Attend to all food and beverage order and ensure that their meal are serve according to their specification Bar attendant • Serving drinks and making coffeeFood preparation and cold kitchen• Doing mise en place, preparing salads, pizzas, cooking pasta

Master In Professional Accounting, Accounting And Finance

Graduate Diploma Of Accounting

Short Course, Event Management

Bachelor'S Degree, Hospitality Institutional Management Major In Culinary Arts

Activities and Societies: 2004-2006 Volleyball Varsity team 2005-2006 Young Hotelier's Exposition (YHE) Organizing Committee 2006-2007.