Operations Manager partnering with the Regional Sales Manager to ensure a high level of service/expertise & communication between borrowers, loan officers and mortgage operations.

- Branch Manager for North Carolina Mortgage Operations. - Underwrite FHA/VA, USDA & Conventional loans as needed.- FHA DE # G016- VA SAR # 6004- NMLS # 1704260

- Started the Correspondent Mortgage division for Highlands Union Bank. FHA/VA/USDA/Conventional/HELOCS & Portfolio Lending- Oversee day-to-day operations from origination through loan sale.- Recruit & train new hires including sales and operations team members- Maintained a 99% Customer Satisfaction Rating- Established Mortgage Lending Policies - (Quality Control, Internal Controls, Compliance, Underwriting, Insuring & Delivery.- Rollout & development of one-time Construction/Perm loan product.- Closed Loan Volume through 10/31/2017- First Mortgages $22.4 million & HELOCS - $4.4 million - Excellent audit results.

- Responsible for Branch Operations in North/South Carolina including processing, underwriting and closing. - Responsible for managing Underwriting risk, policies and procedures for Government loans for the entire Fidelity Bank Mortgage footprint.- Published monthly FHA & VA Newsletters- Successfully developed & facilitated FHA 4000.1 corporate training. - Successfully developed & facilitated VA Training that included participation by staff from Veterans Administration Underwriting & Construction & Valuation. Departments.

- Responsible for North Carolina, South Carolina and Pennsylvania Mortgage Operations.- Townebank Mortgage is a correspondent lender. Loan quality must meet Agency & Investor guidelines. - Responsible for Processing, Underwriting, Closing, Post Closing & Shipping of loans. - Post Closing & Shipping was centralized during my tenure at Townebank Mortgage in order to improve efficiencies.

- Responsible for Start-up of Correspondent Mortgage Operations for a community bank.- Responsible for Customer Service, Compliance, Processing, Underwriting, Closing, Post Closing, Loan Sale & Technology- Recruit and train Sales & Operations team members- Obtained lender approvals with FHA/VA/USDA/NCHFA, FNMA & FHLMC.- Maintained a 95% customer satisfaction rating- $465 million closed loans in 2010.- No repurchase requests.

- Overall responsibility for mortgage operations for a multi-state bank.- Responsible for Customer Service, Processing, Underwriting, Closing, Shipping and Servicing Department.- Closed loan volume in 2004 - $2 billion