Consolidating and scanning of inmates files into the electronic date management system (OmniScan/OmniDocs). Operate the Offender Population Unified System (OPUS) and OminDocs/OmniScan to retrieve information pertaining to daily activities of the work unit answering incoming telephone inquiries. Alphabetize and file assigned filling material in house and at warehouse. Consolidate and scan Offender records by obtaining prior offender records and compiling the information. Making sure that all prior and active records are contained in one hard copy file. Scan and file in one central location following policy and procedures. Ensuring that all hard copy re-admission files are consolidated. Review and scan into the electronic data management system (OmniDocs). Assist with the screening of Unit Jackets and assure that this is done in accordance with policy. Adapt to shifts in job positions, especially during heavy projects and the absence of co-workers. Following security policy and report any safety hazards immediately. Good organizational and time management skills. Ability to enter and retrieve data. Good computer skills working knowledge of Omni Docs and Omni Scan (EDMS). Excellent communicate skills, thorough knowledge of offender record consolidation procedures

Assist customers, managers and vendors in resolving their problems and issues. Refunding money, taking complaints and resolving disputes. Taking reservations and payments. Telecommuting agent responding to incoming calls from customers in need of service or assistance. Gathering detailed information, dispatching calls to appropriate shops and service providers in area. Assisting with time frames and processing procedures. Meeting multiple processing deadlines. Provide top quality customer service. Taking the proper course of action to come to a positive resolution with the goal of offering a reasonable resolution for the customer.

Managed leave-of-absence programs and personnel records; administer benefits enrollment and programs. Informed payroll of any changes to compensation due to leave of absence. Addressed all issues that employee or reporting manager may have had in reference to the leave. Reviewing leave packages with employees. Liaison to the firm's disability and insurance carriers. Determined payable benefits to beneficiaries or estates. Produced beneficiary kits, worked with all resources to ensure all benefits were paid. Assisted employees through the retirement process and setting up annuity. Assisted with time frames and processing deadlines. Assured all retirement forms and packages were complete. Key Results:*Administered firm’s disability, Workers Compensation, FLMA, STD, LTD and State FLA.*Monitored weekly reports, coordinated reimbursements and ensured all leaves complied with firms/state standards. *Communicated death related subject to dependents in various stages of the grieving process.*Processed death benefits for active and retired employees. Determined payable benefits to beneficiaries and funeral homes. Assisted with spousal annuity process and explanation*Updated the Participant Account Servicing System (PASS). Confirmed all employees where set up for payment*Investigated and resolves problems that escalated through staff members. Met multiple processing deadlines. *Assured employees had a full understanding of options and retirement process.*Resolving problems and issues that arise with internal and external process.*Meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Processed a broad range of HR functions; including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Processed annual open enrollment. Resolved conflicts between employees and insurance carriers. Built partnerships with managers to gain a better understanding of departments annual hiring plans and performed exit interviews.Key Results:*Advisor to 30+ managers on interviewing techniques and best practices, one-on-one coaching that contributed to sound hiring decisions.*Lead non-exempt and exempt recruitment efforts: manage and communicate with recruiters; screen and interview applicants; coordinate interviews with the hiring managers; present offers; initiate background checks.*New-hire orientation and Cap programs to include HR information and company resources.*Processed yearly merit increases and performance reviews. Bi-weekly payroll distribution. Liaison between HMO carries and 800+ employees.*Revised job descriptions across all levels. Placed employment ads. Interviewed employees to construct an accurate picture of the duties and skills required for each position.*EEO/ Affirmative Action/ OSHA tracking and reporting. Processed and updated new hire, terminations, transfers and exit interviews. Administered firm’s FLMA, STD, LTD and State FLA.*Backup for retirement benefits. Informed Payroll of any changes due to employee’s leaves.