Diane Dinsdale Email and Phone Number

Personal care assistant Activities for aged Palliative care

Role:To sell, cross-sell and manage a large portfolio of Sensis customers from end to end whilst meeting targets and customer service milestones. The role required me to be an expert in a vast number of products including Yellow Pages Print, Online & Mobile, Website Design, Google, Bing, Yahoo, Sensis 1234, Yelp and Social Media. The key aspect of my role was to contact all of my assigned clients to discuss advertising requirements within very specific2010 - 2013 Media Sales Advisor Sensis Yellow Pagestimelines. I would then assist the business with professional advertisement copy and make sure their products delivered return on investment. At the conclusion of each consultation my clients were educated and each was able to see the benefit their advertising program was delivering.Responsibilities:• Exceed an overall average of 8 out of 10 customer score• Ensure customer’s requirements were met to prevent claims• Customer contact and account management as well as credit and claim riskmanagement• Attend, complete and pass all training set by Sensis• Responsible to contact & close all customers within timeline • Adhere to sales process• Achieve and succeed set targets

Role:To manage existing Sensis Yellow Pages clients and educate about and sell them 1234 Call Connect, Whereis.com and Citysearch by making the right recommendation for their advertising needs.Responsibilities:Qualify customers for advertisingAchieve the annual target setHit 3 hours talk time & 80 calls per dayFollow all procedures in line with Sensis policies and procedures Manage time effectivelyComplete all sales processesComplete any queries within 24 hours

Role:Provide integral support to a Business Development Manager and other key stakeholders. I ensured that all administrative tasks and accounts were managed within the Melbourne office, I set pipeline for the coming month, managed new leads and enabled the team to meet sales targets.Responsibilities:Complete month to month scheduling online and internalAchieve the annual sales with respect to the agreed personal budget Generate new business from old or new leadsEnsure repeat business from previous year clientsProspect new leads and identify new opportunityQualify clients regarding their IT training requirements, accurately and knowledgably Train new staff on Excom systems and proceduresExpert CRM (SalesForce) user and internal coachExcom website administrator including CMS

Role:To ensure that event calls for Information Session, 121 appointments and general lead management are facilitated to enable the team to meet sales target for the Express IT Program in all States. To ensure customers and clients are serviced to the highest level in the quickest and most efficient way.Responsibilities:• effectively manage national enquiry leads.• achieve information session registrations or full presentation bookings from all enquiries.• Provide all customers or clients with their needs• Providing effective and efficient student support services nationally• Managing approximately 100 calls per day – inbound and outbound calls.• Achieve KPI for registration and attendance volumes for Information Sessions.• Ongoing contact with leads to close the sale• Complete all pre and post national event calls, emails, and administrative functions• Responding to all enquiries within the same business day.

Role:To provide exceptional customer service to the Hotel guests, providing the best possible Hotel experience and ensuring return business.Responsibilities• Ensuring the first impression of reception was a positive and welcoming experience• Reservations/Sales• Meet and greet all guests including; corporate guests, leisure guests, and Hotel VIP’s• Check in/out guests• Travel inquiries and bookings with 3rd party suppliers• Night auditing• Balance end of shifts• Internet (room allocations)• On Sight after hours Manager at Quest Windsor

ResponsibilitiesPreparing for Group (Small to Large) Arrivals/Departures - Book and arrange Groups/leisure guest to venues, arrange a travel itinerary for groups/leisure for travel for the duration of their stay.Supervising and training new staffMeet and Greet Corporate Guest as leisure and Hotel VIP’sBalance end of each shiftPrepare arrivals and room allocationsTelephone Communication (Switchboard)Arranging Mail and CouriersOrganizing Couriers