Manage team activities and develop, mentor, direct team members. Prioritize and ensure accuracy of work products, answer questions and resolve problems. Provide support to underwriting offices processing policy ratings, endorsement and policy premiums registration and issuance, regulatory filing and other transaction activities directly in support of Chubb Global Casualty Major Account Complex Business. Positively contributes to process reengineering automation and optimization resulting in consistent underwriting service delivery while reducing operational costs. Analyze workflow procedures and systems for continuous process improvement. Develop new methods and/or approaches to achieving business objectives. Interact with Home Office underwriting, Office of General Counsel Product Managers, billing, reinsurance, and IT units to resolve issues.

Large Risk/Major Commercial account reconciliation for Global Casualty, ESIS, and Casualty Risk Construction. Establish account parameters for accurate billing, financial recording, and revenue recognition. Provide guidance and direction on optimal funding and payment methods to satisfy client needs while maintaining corporate financial integrity and cash flow goals. Actively participate in system improvements, accurate departmental reporting and account negotiations.

Owned and operated Exclusive Nationwide Insurance Agency.

Regional Loss Control Manager for fast paced rental division. Monitored employee losses and driving records. Participated in manager meetings to educate underwriting and vehicle damage processes.