Diane Doyon Email & Phone Number

Brunswick Maine

• Create, apply, and manage the templates and schedules of 30 Primary Care and per diem staff, to ensure adequate daily staffing levels and coverage, including evenings, weekends and holidays.
• Create, apply, and manage the rotation schedule for evening and weekend coverage, as well as on-call rotation. Manage provider cross team coverage on an ongoing basis to ensure adequate staffing levels among four.
• Support a 20-member team of Patient Service Representatives with… Show more
• Support a 20-member team of Patient Service Representatives with scheduling guidance in the health care environment, including staff scheduling.
• Apply and manage provider templates, schedules, time off, timecards, and leaves. Ensure accurate tracking of employee time and FMLA, coordinate outreach to patients based on changes to provider schedules.
• Process all requests for time off including vacations, CME, committee meetings and volunteer time off and ensure adequate provider coverage prior to approving.

• Worked collaboratively with all members of the care team providing world class service to both the patients and staff.
• Managed all Care Team phone calls within established quality metrics by screening and providing information on, and directing calls to appropriate department or staff to expedite patient care.
• Supported and facilitated communications related to labs, scripts and messaging. Performed Telephone Triage per established protocols.