Diane Easter Email & Phone Number

Wheaton, IL

Provide job coaching assistance to special needs students in support of jobs within the school and community.

Naperville, IL

• Schedule site migrations and maintenance using customer tools and data bases.
• Work closely with market teams to support project milestones.
• Manage adherence to fluctuating customer processes and procedures and communicate and educate market teams to ensure compliance.

• Provide instructional design consultation in the design, development and evaluation of training solutions for multiple delivery mediums including instructor-led, web-based and virtual training.
• Responsible for curriculum development to address both customers and internal employees' learning needs for global audiences.
• Provide managerial and consultative support to instructional designers and course developers in their creation of training solutions which includes extensive use of alternate media delivery (web-based, video and.

• Responsible for needs assessment, design, implementation and evaluation of training solutions to support closure of the skill development gaps of the worldwide wireless engineers.
• Provided leadership for the assessment, development, facilitation and evaluation of customized deployment of seminars and training for international audiences. Managed on-site projects throughout the United States.
• Facilitated international virtual sessions utilizing various web conferencing platforms on bi-monthly basis.

• Consulted with internal customers to improve employee development and training processes and opportunities within the business unit.
• Coordinated, trained and supported the facilitator network for the upward feedback process.
• Coordinated the implementation and evaluation of a 10,000-employee business unit strategy for Employee Development processes (included both Career Development and Performance Management).
• Managed New Employee Training Program (training courses, on-the-job projects, department mentoring) for recent college graduates; up to 40 participants/cycle with 3 cycles/year.

• Provided leadership for course development and maintenance projects in a technical training curriculum.
• Coordinated the analysis, design, development, implementation and evaluation of instructional materials for internal employees and external AT&T customers.
• Regularly exceeded demanding development deadlines with high quality output.

Northlake, IL

• Designed and developed instructional materials used to train personnel on digital central office and PBX equipment.
• Analyzed training needs of target population, identified and organized skills/knowledge to be taught and developed quality instructor and student materials.
• Researched technical documentation and consulted with subject matter experts.

Bachelor Of Science (B.S.), Learning Disabilities/Elementary Education

M.S. Education, Adult And Continuing Education