Senior Commercial Service Representative
Current* Proactive Account Management: Implement and fulfill Specification customer requirements* Establish accurate delivery expectations and enhances the customer experience through effective communication* Coordinate on-time delivery/shipping management between customers, supply chain, logistics and plant personnel* Lone account changed from Push (forecasting) to Kanban Pull System (just-in-time)* Turnaround time for fulfillment/delivery within 48 hours of request ensuring account profitability* Identified material labeling need to gain competitive edge. Elevated to upper management for fulfillment* Create and maintain Excel customer account master list through various versions* Provide accurate monthly contract pricing according to Platts Midwest formula and spot pricing* Effectively report scrap/toll position to customers, plant and business unit managers on a monthly basis* Ensure customer's credit compliance and coordinates available credit for shipments with customer and Credit Department* Prepare and maintain Credit/Rebill databases for internal Accounting controls
