Over 25 years of experience in customer service. Worked with clients in the Healthcare, Transportation and Communications industries. Proactive in high volume and stress environments. Situations officer for ICT team, including documenting the mock activities for each program. Responsible in the provision of metrics, data reporting/analysis, and evaluations to corporate leadership. Excels in meeting/exceeding Gross Profit, revenue, and all targets/goals related to each account. Extremely productive, organized and effective in leadership. Manage, coach and develop supervisors for personal and work related growth opportunities.