Diane Fleming Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Canada Area

• Supported implementation team changing company ERP system. Custom system (HEWEY) to JD Edwards One World. This included system testing, process streamline activities and new user training. - 1999• Primary point of contact for legacy orders to ensure customers had a seamless transition and continuity to the new systems. 1999 – 2020• Terms and Conditions Lead - ensured cohesive contracts for multiple product lines and multiple company divisions. - 2002 – 2020• Trainer and mentor (champion) for the Valve Automation BU (Sterling) - 2009 - 2020• Mentor for new hires both technical and cultural for all three BU’s.• Commercial contact and administrative support to improve and sustain close relationships with all customers and suppliers.• Managed commercial activities: quote preparations, order processing, material purchasing, expediting, factory interaction, shop support, ensure all deliverables are sent to the customer with accuracy. Project documentation – status reports, coding and submission documentation including final manufacturers record books.• Accounts Receivable / Payable reconciliation• Service Coordinator – Execute all Field service requirements and any logistics for field service technicians. Invoice and process work in CSR, overtime, expenses, and monthly Visa Statements. Liaison for all factory service repair.• Organized and executed team building activities.

Calgary, Canada Area

SME advisor for Sales Order Entry to Procurement to support Sales & Distribution (SD) and Materials Management (MM) modules of SAP.• Outlined, identified, and documented business system process improvements.• Supported and participated in unit testing and user acceptance testing (UAT).• Collaborated with Trainers, cross-functional SME’s, Business Process Owners (BPO) and Functional Consultants (FC) during SAP implementation.• Enhanced skills with Train the Trainer (TTT) workshop to develop and deliver end user training (i.e. develop instructor user and trainee guides, create training videos for future onboarding and referencing)• Developed, produced and executed test plans and scripts for end to end testing of the following modules. Sales Order Processing, Pricing & Billing, Customer and Partner, Purchase Requisition and Order Management, and invoice and Payables Management. • Assisted in executing detailed test plans and scripts for purchase requisition, purchase order management, invoice and payables, Including purchase requisition creation, Supplier selection and management, purchase order processing.• Developed, produced, and executed a comprehensive training program to facilitate the adoption of SAP S/4HANA software across the organization for Sales / Project Coordinator role.• Produced a range of training materials, including user manuals, online tutorials, and interactive modules, to support the learning process.• Support the continued enhancement of SAP system through testing, troubleshooting and end user support

Calgary, Canada Area

Answer phone for an office of 80 with no voice mail system. Administrative support to the Vice President / General Manager, Client Service Representatives and Compliance Department. Open and distribute daily mail, greet, and log all visitors. Organize and distribute promotional items and brochures for all Canadian offices.Social club team member – 1996, 1997 organized company Christmas Party.

Certificate, Business, Management, Marketing, And Related Support Services

Business, Business Administration And Management, General