Assigned to the Blue Cross Blue Shield of Michigan accountDevelopment Projects: • Followed the BCBSM Project Roadmap methodology for all phases of project life cycle• Analyzed the business requirements to determine solution• Created technical designs for new application components and modifications needed to existing ones• Developed new application components and made changes to existing ones• Created and executed unit, system, and UAT test cases, verifying and… Show more Assigned to the Blue Cross Blue Shield of Michigan accountDevelopment Projects: • Followed the BCBSM Project Roadmap methodology for all phases of project life cycle• Analyzed the business requirements to determine solution• Created technical designs for new application components and modifications needed to existing ones• Developed new application components and made changes to existing ones• Created and executed unit, system, and UAT test cases, verifying and documenting the execution results• Reviewed test results with the business clients• Planned Implementations• Conducted post-implementation verification Local Application Retirement Project:• Performed analysis of retiring applications to identify all Endevor elements (jobs, JCL procedures, programs, parameters, IMS PSBs, DB2 DCLs,) and files• Created business design flow documents for the applications• Identified all external application touchpoints to the retiring application’s elements and files• Performed follow-up and document status of external application’s reengineering efforts to detach from the retiring application• Documented the schedule of retirement events• Created and submitted hold forms for online transactions and batch jobs• Created and verified successful execution of delete package for all Endevor elementsBase Support:• Worked within the team that supports the Membership & Billing systems• Performed primary support for the MOS Report Reformatting system• Performed secondary support for the following systems: Preference, Automated Letter Generator System, PRISM, Membership Collection System, Premium Billing, MOS Bill Printing, UNIFILE, Agent Commissions, and MOS Reports and Letters• Performed daily monitoring of the jobs for each system supported• Made system enhancements and changes as defined by customer service requests following BCBSM established system life cycle procedures• Participate in reviews Show less

Assigned to T-System for the VW accountProduction Support for VW financial systems• Provided sole production support for 13 VW systems• Performed daily monitoring of the jobs within the systems• Made system enhancements and changes as defined by customer service requests following T-Systems and VW established procedures• Resolved customer problem and/or question incidents as they were opened• Conducted reviews for own work and participated in reviews of others work•… Show more Assigned to T-System for the VW accountProduction Support for VW financial systems• Provided sole production support for 13 VW systems• Performed daily monitoring of the jobs within the systems• Made system enhancements and changes as defined by customer service requests following T-Systems and VW established procedures• Resolved customer problem and/or question incidents as they were opened• Conducted reviews for own work and participated in reviews of others work• Participated in semi-annual Disaster Recovery Tests• Performed monthly updates to Taxware system files when change notifications were sent from ADP• Created system documentation for turnover of support to off-shore team• Conducted Knowledge Transfer sessions with off-shore team• Created mock incident exercises for off-shore team to perform• Reviewed the results of exercises to ensure off-shore team’s system understanding before turning over support Show less

Assigned to EDS for the GM accountProject to bring GM of Canada and NAIPC into the US Common system• Made modifications to existing process flow diagrams and documents• Created process flow diagrams and documents for new processes• Performed analysis of existing programs to determine changes necessary to meet requirements• Updated technical designs of existing program and job members with the necessary changes• Created technical designs for new program and job… Show more Assigned to EDS for the GM accountProject to bring GM of Canada and NAIPC into the US Common system• Made modifications to existing process flow diagrams and documents• Created process flow diagrams and documents for new processes• Performed analysis of existing programs to determine changes necessary to meet requirements• Updated technical designs of existing program and job members with the necessary changes• Created technical designs for new program and job members• Changed existing program and job members• Created new program and job members• Created and executed unit test cases, verifying results of execution• Conducted reviews for own work and participated in reviews of others work• Executed system integration test cases, verifying resultsWorldBook Project – Analysis• Searched all the mainframe Vehicle Order Management mainframe programs for internal table limits for model codes, option codes, and special hard coding of option family codes• Documented analysis results:o Listed each program nameo Specified the DB2 table the program was readingo Specified what data the program was usingo Listed the coded table size and current number of entrieso Specified which option family codes were being checkedo Created an estimate of the effort needed to make the changes Show less

Cadillac Certified Pre-Owned Automobiles Nov. 2001 – Mar. 2003• Sole support of the CCPA system performing daily monitoring of transaction processing• Performed daily monitoring of transactions through the CCPA system• Worked closely with the GM business client to understand the business needs of the system• Informed the GM business client of transaction rejects to ensure accurate month-end sales… Show more Cadillac Certified Pre-Owned Automobiles Nov. 2001 – Mar. 2003• Sole support of the CCPA system performing daily monitoring of transaction processing• Performed daily monitoring of transactions through the CCPA system• Worked closely with the GM business client to understand the business needs of the system• Informed the GM business client of transaction rejects to ensure accurate month-end sales counts• Created and distributed month-end reports in Excel from data downloaded from the mainframe• Upgraded the month-end processing from Windows 98 to Windows 2000• Performed all testing of mainframe upgrades to ensure continued application functionality• Conducted Disaster Recovery Test of the CCPA system• Made system enhancements and changes as defined by customer service requests following CMM processes under EDS established system life cycle proceduresCustom eXpress Delivery Feb. 1999 – Nov. 2001• Provided production support for the Cadillac Custom Express Delivery system• Performed daily monitoring of the jobs within the CXD system• Made system enhancements and changes as defined by customer service requests following CMM processes under EDS established system life cycle procedures• Participated in reviews• Worked on the Reservation Tagging enhancement and conducted all reviews of the test results with the GM client• Interacted closely with those who supported the Vehicle Transportation Information System, thoroughly testing the interfaces between the two systems when changes were made to either system• Participated in the on-call rotation for the CXD and Vehicle Order Management systems Show less

Cadillac Divisional systems July 1987 – Feb. 1999• Worked within the team that supported the Cadillac Sales, Service, and Marketing systems• Over time, performed primary support for the following systems: Modification Campaigns, Ten Day Sales, Customer Delivery Reporting, Sales Communication, Dealer Communications, and Order Processing• Performed daily monitoring of the jobs for each system supported• Made system enhancements and changes as defined by customer service requests… Show more Cadillac Divisional systems July 1987 – Feb. 1999• Worked within the team that supported the Cadillac Sales, Service, and Marketing systems• Over time, performed primary support for the following systems: Modification Campaigns, Ten Day Sales, Customer Delivery Reporting, Sales Communication, Dealer Communications, and Order Processing• Performed daily monitoring of the jobs for each system supported• Made system enhancements and changes as defined by customer service requests following EDS established system life cycle procedures• Participated in reviews• Participated in annual Disaster Recovery Tests• Coordinator for conversion of Control M/R to CA-7/11• Technical lead for conversion of Development Management Service (DMS) macro code to Command Level CICS• Technical lead for the project to add the new Catera vehicle• Provided technical expertise to other team members and transferred knowledge and skills to developing team members• Interfaced with several departments and management levels within GM Cadillac Vehicle Sales and Service Marketing organization. Show less