As the Director of Human Resources I provide strategic HR solutions to achieve business objectives. I bring a holistic approach to the Human Resources needs of the organization. I am an expert in training and training development. Working closely with subject matter experts, I provide interactive content development and dynamic learning activities and materials to enhance the learning experience, As a leader, I support and strengthen teams; modeling and reinforcing the company philosophy. Working with individual leaders to develop and cultivate the company culture, we will provide a work environment that our employees trust will support and guide them in their career development.I am an expert in Talent Acquisition, Leadership Development and Coaching, Organizational Structure and Alignment, Workforce Planning, Performance Management, Employee Relations, Onboarding and Employee Engagement.

Oversee the training development team and the Successfactors Learning Management System. Support other Trainers across all departments in the development of materials and delivery of their training programs. Provide training programs via live and online methods to internal and external customers. Oversight and development of all training materials for e-Learning modules, instructor-led and virtual training programs.

Develop and present training on interviewing, hiring, coaching & training. Work with new managers one on one to develop their skills and improve the performance of their work groups and individual employees. Train & coach franchise owners in HR matters including policy, law and employee relations. Interview, hire and train employees in various areas throughout the company.

Recruit, Hire and Train for various departments and positions including Marketing, Call Center, Audiologists, Hearing Instrument Specialists, and Patient Care Coordinators.Partner with Regional and Department Managers on succession planning as well as managing employee relations issues.Provide training on HR best practices during our Franchise Business Workshops for our franchise owners. Act as the liason between the field employees and the Sr. Management.Transition Team Lead for HR as we convert all our Corporate Sonus locations to franchise. Coordinate and manage the promotion and administration of our Sonus Scholarship program for 3rd and 4th year Audiology students.

Manage the budget of the daycare program as well as the school age programs-before and after school and summer programs.Recruit, Hire, Train and Manage full time, part time and seasonal employees.Provide ongoing training for current staff.Maintain positive working relationships with parents of program participants. Communicate with parents regarding program issues, behavioral issues and developmental concerns with their children.Communicate with parents regarding billing issues.Act as liason between the YMCA and various community partners.

NAA was the entity that, with other industry experts, developed the criteria for the Accreditation Standards for School Aged Child Care Programs in the US and on Military Bases. NAA is no longer the manager of the process but the Accreditation Standards are managed by another non-profit entity.As an Endorser, I spent two days observing child care programs and checking their documentation and policies. As a part of this visit, I held a meeting with the team/staff as well as members of the Parent Advisory Board. The information we gathered in these meetings along with the observation ratings and documentation helped to determine their adherence to the accreditation standards. At the end of my visit, I would compile my report, along with the documentation on my observation ratings and make my recommendation to accredit the program or defer the decision until specific standards are met.

I had several different positions during the 13 years I worked for the school district. I was a Supervisor in their Accredited School Age Care Program. I managed the older kids program before and after school as well as the Summer Older Kids program. In this capacity I managed full time, part time and seasonal staff. I worked directly with the children and their parents. I developed a summer curriculum for the older children that focused on leadership skills and teambuilding activities. I worked with the teachers within the school to address behavior issues with children in our programs. Over the years in this position, I developed the ability to handle conflict in a professional manner in highly emotional and potentially volatile situations. Not only was I able to effectively manage the children, but I was able to work with the parents and handle the issues that arise when you are dealing with a parent who may or may not be very cooperative when it comes to their child.Another position I held for the School Age Program was the Accounts Manager. I handled the financial end of the program. I communicated and implemented policy changes to our families. I was able to manage the relationships with parents as it pertained to their child care bill with the program. I worked with various counties to process the subsidized day care billing and worked with them to help support our families in need.