In this role, I oversee business operations, supplier relations, customer success, business transformation, and I am part of the leadership team implementing the business process outsourcing strategy for the company’s North American operations. I engage with colleagues and leadership teams globally, while providing guidance to a team of 110 people, and ensuring the alignment of business operations to our strategic sales goals. I also review supplier performance through key performance indicators to shape a culture focused on the end user experience. Selected Achievements:• Selected to drive the operational turnaround of our government enterprise and serve as Sales Operations Manager during a transition of leadership, bringing the business back to goal and guiding efforts to retain employees, customers, and suppliers. • Collaborated cross-functionally on a Meet in the Channel Initiative, enabling suppliers to transition away from hardware to software-only operations and reduce their overhead related to the hardware sector. • Grew and optimized the Operations Council, which brings together key stakeholders each quarter in order to review challenges, identify opportunities, and introduce process improvements. • Drove the onboarding and mentoring of new suppliers in the emerging technology space, helping them develop to the next level and partner effectively with our distribution team. • Named CRN’s Woman of the Channel in 2021.

Within our Customer Success division, I was responsible for transformation and change management initiatives for internal organizations (Finance, Accounting, Sales Operations, etc.), including supervising a leadership team reporting directly to the VP of Operations. This involved tracking data and reviewing feedback to improve customer success and satisfaction; planning training and development for teams; and maintaining employee morale to ensure the smooth transition of operations. I also established KPIs to track success for leadership and make recommendations related to gaps and performance areas for growth. Selected Achievements:• Consulted with the executive team on defining our goals for change management initiatives and reviewing project milestones to ensure successful implementation across the enterprise. • Co-led the transition from Waterfall methodology to an Agile model within the IT division, generating buy-in from teams. • Revamped sales support team processes and evolved the customer advocate reporting role to improve the customer experience within ArrowSphere, the Arrow Cloud Marketplace and our cloud-based solutions portfolio. • Leveraged existing remote tools to transition operations to a remote workspace during COVID-19, enabling the team to stay ahead of our competition during this period of change.

During this time, I held two Senior Manager positions. From 2018-2019, I oversaw our Sales Operations organization for Networking & Security comprised of more than 40 team members. Previously (2015-2018), I was in the Business Project Management Office (PMO), leading operations there. In both roles, I was responsible for relationships with suppliers, customers, internal teams (including IT and the C-suite), and other stakeholders. I coached and mentored employees on best practices and helped them shape professional development goals aligned with the company’s strategic plan. I also introduced process improvements that maximized performance and the customer experience. Selected Achievements: • Championed automation and collaborated with IT to introduce automation tools, such as Robotic Process Automation, where possible, resulting in increases in overall efficiency. • Grew profitability by cultivating a proactive sales culture and positioning the enterprise as the first choice for customers, delivering more than 20% YOY growth for cybersecurity solutions.• Managed all IT and business process initiatives across our north American division, identified project milestones, and coordinated the design of the future state.• Drove change management efforts, including related training, to transform sales operations through the three-year rollout of a new CPQ tool. • Earned second President’s Pick honor for Arrow’s President’s Club 2016

I was promoted in 2010 from my role as Manager of Business Operations, leading customer relations and customer order success for two offices (Cleveland and Atlanta). As Senior Manager, I oversaw the team responsible for maintaining master data elements in Arrow’s Enterprise Computing Solutions (ECS) Oracle ERP system. After the promotion, I managed direct reports located in five offices across the US (Denver, Austin, Atlanta, Cleveland, and Indianapolis). I also built and sustained vendor relationships with more than 90 vendor accounts, as well as managing complicated pricing, costing, and authorization programs to ensure business profitability and data integrity.Selected Achievements:• Partnered with IT on evaluating business pain points and leveraging automation to resolve challenges, introduce process improvements, and streamline functions. • Led the implementation of a request management tool that centralized sales and operations requests for pricing, costing, and SKU setup, which reduced duplication and enhanced efficiency. • Navigated numerous internal changes during the acquisition of new companies, as well as stayed on as Arrow Electronics acquired Agilisys, a startup organization. • Led the financial gross vs. net cleanup effort identified via external audit, partnering with our NA and EMEA teams to ensure auditors’ recommendations were integrated and adopted across the company. • Recognized for leadership with a President’s Pick for the Arrow’s President’s Club 2012.

As the Business Operations Manager, I provided guidance and goals for 23 Customer Service Representatives (CSR) who handled all order flow for IBM hardware, software, and services platforms. The position granted me the opportunity to initiate and implement new business processes resulting in accomplishments such as better customer communication, cleaner orders, and fewer errors.

• Assistant Dog Trainer “Chill! For Reactive Dogs 1” & “Chill! For Reactive Dogs 2!”• Worked under the guidance and direction of Carol Peter, owner and CPDT-KA• Helped clients with clicker fundamentals and timing• Helped clients to identify important elements of canine body language• Demonstrated proper techniques and exercises for managing reactivity in dogs

Most of my career has been with Arrow Electronics. I have earned progressive responsibility and advancement after Arrow acquired 'KeyLink Systems', the former distribution and enterprise computing solutions arm of Agilysys. During my early years with Agilysys, I learned how to navigate the channel (i.e. supplier, value-added resellers, and end-user). I become proficient in business process design, revamped the way we managed transactions, and focused on customer satisfaction.