Diane Kell Email and Phone Number

• Prospected for new clients by visiting neighboring businesses, calling from lists, and utilizing social media• Conducted onsite visits/tours, audio/visual testing, and banquet tastings• Answered phones, greeted walk-ins, and responded to web inquiries in a timely manner (typically within 1 hour)• Utilized the sales process to convert prospective/tentative clients to definite • Booked events that provided room space, food, adult beverages, and attractions/games; this included full-facility events and semi-private events• Provided excellent customer service; collaborated with Front and Back of House, Bowl Desk, and Group Services to ensure smooth event execution• Closely worked with Chambers by hosting their networking events and attending their expos/meetings

* Outbound Event Sales Manager for all 3 Pinballz locations* Utilized prospecting and networking skills to grow corporate event revenue* Increased community visibility through expo/fundraiser participation* Built/maintained partnerships with surrounding businesses to establish a strong local presence

*Worked closely with guests to build rapport, find the right “fit”, and close the sale of birthday, group, corporate and full facility buy out contracts*Made outbound sales calls to prospect for new clients and rebook past business*Utilized sales knowledge to ensure event profitability*Worked closely with operations to promote cohesive event execution *Trained new hires on birthday and corporate information and contracts*Combined integrity and ownership to provide positive guest interactions

*Facilitated new membership accrual and customer retention*Exceeded company standard of 15% in cross-selling personal training; placed in the top 10% of 300+ associates nationwide*Completed membership contracts efficiently with less than 2% in auditing errors

*Provided excellent customer service while multi-tasking*Worked in a team atmosphere for collaborative success in meeting sales quotas through upselling *Managed cash quickly and efficiently in a fast-paced environment

*Maintained company’s existing book of business through retaining repeat clientele by providing reliable and courteous customer service*Drove personal revenue through client prospecting increasing commission pay by 15% month over month*Trained in facets of owning a business, ie. pay-roll, tax and insurance preparation

*Wrote Deposit Account Acquisition and Quarterly New Money Plans based on P&L which led to achieving 80% branch growth for a new build location*Pulled monthly branch operation reports and completed quarterly counts *Worked offsite to grow new customer acquisition by 8% through networking and creating deposit accounts for employees of local businesses *Provided excellent customer service onsite to walk-in traffic by effectively resolving concerns *Increased cross-sell ratio by 10% through utilizing Small Business, Home Mortgage, Paymentech and ADP partners

*Drove sales by developing action plans to increase units per transaction which increasedaverage dollar per sale by 7%*Increased overall consumer conversion by 5% through continually training employees incustomer service best practices*Managed/scheduled a staff of 40+ sales associates; placing associates in specific zonesto decrease shrink by 2%