Diane Lessing Email & Phone Number

Houston, Texas Area

Managed operational performance for assigned book of business resulting in providing high quality personalized service and building a strong client relationshipOngoing/Existing Client Responsibilities*Provide proactive support to assigned clients by building, maintaining and managing trusted client partnership*Manage client open items list, project plan.

Orlando, Florida

Managed operational performance for assigned client team; resulting in Benefit Operations Associates and Delivery Specialists providing high quality service and building a strong client relationship*Generated timely and quality delivery of ongoing work to plan sponsors and plan participants by project planning, managing capacity, delegating work and.

Orlando, Florida Area

• Executed resolution of highly escalated participants; resulting in driving 95% customer satisfaction. Created and maintained training material and content tools for domain and client specific training; providing a.
• Drove metrics of associates and the team in an effort to meet Client Service Level Agreements*Worked closely with the client to ensure provisional updates were incorporated into the system*Ensured AHT, quality and.

Orlando, Florida Area

Administered benefits and expertise for Health & Welfare, Defined Benefits and Defined Contribution plans. Provided “red carpet” service by serving as single point of contact for retiring employees.*Answered participant calls. *Transitioned employees with their Health & Welfare, 401K and Pension benefits from active to retired *Helped participants enroll.