Diane Manno Email & Phone Number

St Louis, Missouri, United States

United States

• Responsible for the oversight and management of the company’s print requirements, ensuring effective print production and fulfillment, project management and vendor procurement as it relates to all print projects for the company.• Ensures the timely execution of direct marketing pieces and other marketing collateral • Negotiates all print buying for the department. Submits RFPs to appropriate vendors and awards jobs. Ensures all print production is placed with the best vendors for the best prices• Cultivates and maintains a positive working relationship with both internal and external partners• Manage catalog production timeline, and ensures deadlines are understood and met by teams• Tracks print and prepress estimates through production and budgeting. Process print invoices• Provides strategy to marketing leadership

• Act as a local, knowledgeable resource for an assigned book of Fleet Management clients• Manage all administrative and sales support tasks related to the client base including creating lease documents, quotes and orders for clients• Collaborate with internal operational teams to determine options and solutions for clients• Assist the sales team by preparing documents, materials and reports for client meetings, and attend as requested

• Managed all aspects of print production from creative kick-off to delivery on all company-printed pieces including store signage, direct mail, packaging, office forms, business cards and marketing materials. Attain print and materials quotes and estimates. Negotiate and award print & color contracts. Ensure accurate, on-budget and on-time delivery. Manage quality control of all materials via press check reviews. Communicate project progression to stakeholders.• Create and manage multi-million dollar Advertising budget and Creative Production departmental budget plus monthly billing/coding and reconciliation. Consistently have beaten budget goals through effective management of costs and savings to finish under budget every year.• Managed following positions: Project Managers, Logistics Manager, Retail Art Director, Color Manager, Graphic Designers.• Create and maintain marketing calendar consisting of over 150 deadlines per catalog cycle.• Plan & Produce all aspects of location and studio photo shoots including scouting and securinglocations worldwide, casting models and hiring freelance talent. Coordinate all travel arrangements for the crew and serve as on-site producer when needed. Ensure all shoot deadlines are met and under budget.

• Led the development, growth & operations of the Soft Surroundings stores from start-up in 2005 until 2009 including new store site selection & construction.• Prepared annual budget and sales goals for all retail locations & managed monthly costs ensuring expenses were within target.• Created and facilitated marketing plans for retail locations, working closely with mall marketing teamsto increase store traffic and conversion.• Wrote operational procedures and processes, ran new store opening training and on-site support. Served as the key contact to stores for troubleshooting and customer service-related issues.

• Managed daily merchandising operations for Soft Surroundings including a team of 4-6 employees.• Managed Quality Assurance Department and ensured all merchandise met high quality standards, thus lowering returns. Return rates reduced from 22.4% to 17.7% resulting in approximately $3 million in net profit for the company from 2002-2006.• Managed public relations for entire company.• Worked closely with the Internet Department in order to maximize e-commerce business. This included directing the design, content and functionality of the Soft Surroundings website.• Prepared annual budget and supporting documentation for Soft Surroundings Merchandising, Quality Assurance and Direct Ship Departments.

• Prepared all correspondence, expense reports, spreadsheet reports, travel arrangements and presentation materials for the President and Merchandising team.• Acted as Office Manager, including purchasing, coordinating departmental functions and projects, upkeep on office equipment and processing accounts payable.• Served as liaison to Customer Service Department – answered product questions, provided training to representatives and delivered excellent customer service and resolution management.• Assisted President on projects on a daily basis. Acted on her behalf when she was out of the office.

Office Manager/Executive Assistant to Senior Vice President & Director of Design with duties including monthly reporting, purchasing and capital expenditures for 350+ locations worldwide, annual budgets, payroll processing and executive administration.

Suburban - Florissant, Mo

Residential Sales Agent with duties including client services (home listings, contract negotiations & market research) and office management (marketing, payroll & bookkeeping)

• Developed and implemented special sales and up-sell programs to increase sales.• Built a sales environment in the Call Center by holding sales training classes. Created sales contestsby providing staff with weekly specials and up-sell items.• Prepared weekly and monthly sales reports.

Pharmaceutical Pricing Analyst with responsibilities including cost analyses & contracts.