Diane Parham Email and Phone Number

Promote Meritage Homes to prospective buyers and meet monthly, quarterly and yearly sales goals. Guides homebuyers throughout the entire sales process, including contract and mortgage.  Utilize core CRM applications to maintain accurate records of sales activities, update customer information, appointments, interactions with buyers. Monitor and shop the competition for market analysis and ways to exceed in sales. Participate in weekly community meetings and communicate the weekly progress to the homeowner.  2019 MAME Award winner with individual sales volume of $1,690,680. (Sept. - Dec.)  Received 2020 Meritage Sales Rookie of the Year award. First year as a Sales Counselor and was ranked #3 on the team with 62 homes sold for 2020. 2020 MAME Award winner with individual sales volume of $10,606,970. 2021 MAME Award winner with individual sales volume of $20,831,129.Sales Associate 04/2019 – 9/2019Established, developed, and maintained positive business and customer relationships. Coordinated sales effort with team members and Sales Counselors. Greeted visitors and provided information on the options for new homes or inventory available.  Provided strategic follow-up to leads with the goal of setting an appointment with the customer.  Utilize salesforce to track, respond and report lead activity and sales.

Deliver excellent customer service, creating an exceptional in-store experience and convert customers into loyal Verizon fans. Listen intently to customers and provide them with solutions. Excite customers about how new products can enhance their lives. Teach customers the best features about the products for immediate enjoyment. Establish genuine customer relationships by earning their loyalty and trust. First two months on sales floor within top 5 for business deals. Constantly recognized as a top performer for monthly revenue producer.

Establish and maintain lasting relationships with multiple big box stores, customers, and management. Performs independently and exceeds monthly and annual goals, providing assistance in hitting team goals. Ranked in top 3% out of 200 national retail sales executives. Create detailed business plans to facilitate the attainment of goals and quotas. Manage the entire sales cycle from finding a client to securing a deal. Unearth new sales opportunities through networking and turn them into long term partnerships. Present products to prospective clients and provide professional after-sales support to enhance the customers’ dedication. Remain in frequent contact with the clients to understand their needs. Respond to complaints and resolve issues for customer contentment.  Negotiate agreements and keep records of sales and data. Recognized as three-time elite Winner’s Circle winner for 2013, 2014 and 2015.  Maintains an Excel spreadsheet of sales and follow-up logs with customers.  Provides sales training through mentoring new and junior Sales Associates.Inbound Sales Representative (2009 – 2011) Handled customers’ inquiries with setting up new service, upgrades and billing. Earned top ten agent bonus commissions multiple times. Detailed spreadsheets with sales and leads. Continued training and weekly meetings due to fast paced changing environment.

Identified the customers’ needs and communicated the benefits of the products, plans and accessories for the customers understanding of the full value of the purchase. Among the top 5% for sales ranking. Awarded top agent bonus within the first month of being on the floor. Detailed spreadsheets of sales and referrals. Weekly sales meetings and training on new products and services in a fast-paced environment.

Assisted customers with routine account-related requests including funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. Researched and resolved customer problems, acting as the customer liaison between other bank departments. Research customer questions regarding electronic funds transfers. Cross-sold bank products and services based on customer needs. Verify information on ATM/debit card applications to the information in customer database.  Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, and levies.  Monitored competition by gathering daily changing rates on checking, savings certificates, etc.  Consistently a top sales agent for new checking, savings and loan account regionally. Contributed to team efforts by accomplishing related results with changing rules and guidelines.