• Used IT Project management methodology to configure, maintain and upgrade niche R&D enterprise solutions.o Key member of team which upgraded server for BIOVIA electronic Laboratory Notebook on v6.8. Ran multiple seven day installation processes, partnering with vendor, DBA and colleagues in multiple locations. o Project manager implementing VALIDAT, a statistical analysis tool including: project timelines, project meetings; reporting, risk mitigation and cross functional collaboration. Software was implemented on time and within budget.• Designed and implemented new global stakeholder alliance which eliminated 7-12 hour overnight support gaps in Asia for R&D laboratories.• Tracked system failures for Lab notebook system, identifying recurring problems (previously considered unrelated), allowing known solution to be utilized immediately. Tracking also illuminated truly unique failures which were immediately escalated to the vendor. Subsequently developed, in a short time-frame, a training manual including system configuration, typical failures and solutions, and practical guide to supporting the system.• Improved timeliness of R&D development requests by tracking requests, developing quarterly reports, facilitating quarterly meetings with IT system owners and business managers, constantly re-prioritizing and effectively communicating with all stakeholders.• Developed a process to evaluate utilization of disparate R&D systems and software used by scientists, to best plan for future IT investment. This utilization survey provided leadership metrics of software utilization and helped prioritize investment, support, and niche product needs.• Negotiated with third party software firm, in coordination with Legal, to modify its contract language related to intellectual property so that the contract could be executed.

• Global Lead for shared service organizational support on Kodak D2L (Artwork Management Software) including managing bug resolution, escalating issues and cross functional team responses across all divisions. Implemented new escalation process for all divisions, coordinated the fourth level escalated issues with Kodak company and worked with internal partners to implement, test and validate solutions.• Reduced exploding error tickets for system by accessing vendor tracking system, prioritizing and categorizing ticket requests and running weekly management meetings to establish fixes, go-arounds and future enhancements.• Worked with business partners to configure and maintain worldwide packaging artwork approval process and Marketing digital asset storage. Educated IT support on the purpose of the system, which was unique and niche. Created documentation on common IT issues and their resolution; and, using business language, created FAQs for the user community to help them communicate more effectively with support staff.• Partnered with marketing, legal and IT to review and improve RFPs for new hardware web hosting platform for Colgate.com. Improved RFP benchmarks and eliminated inappropriate or risky vendors. New platform chosen was supported by Colgate’s own IT.

• Indirect Trade Tracking (ITT) system, which made up ~40% global net sales at the time.o Managed project for rollout of internally developed software which ensured appropriate assortment of product sold to retailers.o Improved utilization KPI’s by designing dashboard for divisional leads to check compliance statistics across subsidiaries.• In Store Management (ISM) for 5P (Product, Price, Place, People, Promotion) in Columbia, Venezuela and Brazil.o Global lead for implementing the IT project lifecycle. Utilized matrix reporting structure of Latin American shared service organization to educate, test, roll out and provide escalated response to business partners. o Provided quality assurance and user acceptance test plans of these enterprise solutions which drove the software release and distribution process.

• Lead IT Project Manager in implementation of upgraded version of third party Wilke-Thornton niche software, following standard 5 Step Project methodology.• Worked with Global Consumer Affairs department to define their IT requirements, identify risks, and establish global team implementation procedures.• Project managed complex upgrade of third party software for Global Consumer Affairs, which had been significantly customized and billed on a time & materials basis. Renegotiated vendor contract and successfully implemented upgrade, including documentation, best practices manuals, data privacy rules and change request process.• Developed pricing spreadsheets to manage vendor sales quotes, which were used with Procurement in pricing negotiations to lower vendor costs.

MBA program

Global Advertisingo Lead 10-person team across 3 companies and multiple departments to implement direct feed of content from advertising partner to headquarters, reducing delivery time from 24 hours to 3 seconds (pre-Internet)Minority Oral Healthcare Improvemento Project management for field rollout of custom software to collect data for market research on underserved populationUS Promotionso Project coordinator for implementing new third party coupon redemption software

• Responsible for HRIS retirement pension system and upgrade to FOCUS third generation software

• Defined processes for US Company purchasing systems so they could be integrated into SAP• Contributed to SAP supply chain implementation

• Trainee, Systems Engineer Development training program, which provided learning in COBOL and JCL• Business Analyst on General Motors, AT&T accounts