Diane Riebesehl Email and Phone Number

2022-07 to 2023-01 - Baker ApprenticePrepared baked good for the next day per the daily pan-up document. Baked additional goods per Associate/Manager request when they ran short of specific product for the day. Maintained inventory by reporting upcoming shortages to Ordering Manager.Kept ovens, proofer, utensils, and other equipment necessary for production of baked goods in clean and operating condition.

Managed two teams of ~25 people each. Assisted in their training; reviewed and verified they were ready for their Census duties as a Field Representative. Managed the teams, including verifying hours worked, helping with problem cases, following up on challenging interviews, and handling personnel issues. Was identified as top-tier supervisor. Was specially requested to assist at the main office with on-boarding new Field Reps for the whole greater territory. which included giving them a crash course on how to use the Census iPhone apps and how to access the on-line training so they'd be ready to do the work of Field Reps as quickly as possible, and point them to resources if they had technical problems during and after their week-long training and beyond. Scheduled, delivered and later, collected, materials and equipment as the Field Reps came and went and/or used up Census supplies they were initially provided with.

Same company, new name, essentially. Please see "United Drugs" below for details on how Arete came to be!Job essentially stayed the same through both companies. ● Solely responsible for development and delivery of training for applications, network and telephony systems● Create and maintain network and telephony documentation, from infrastructure descriptions to detailed instructional FAQs.● Provide advice and guidance to other departments to ensure they effectively use desktop and network technology● Develop and maintain effective relationships between IT and both the user community and member pharmacies● Provide local and remote desktop/workstation support – both for hardware and software● Build, deploy and troubleshoot workstations in a multi-location environment● Maintain and administer the network and telephony infrastructure, including Active Directory, Google Suite, spam and virus software and MS Office.● Led team in developing new application/enrollment process for new member pharmacies● Assisted in implementing multi-site disaster recovery plan, including server installation, configuration and connectivity infrastructure● Managed all aspects of IT vendor contract relations.

Company (United Drugs) merged with API (Associated Pharmacies Inc.) in 2009 and created a parent company called AAP (Amercian Associated Pharmacies), with both "children" companies retaining their identities.In 2016, AAP spun-off UD (United Drugs) in a merger with HD Smith's subsidiary TPN (Third Party Network). UD and TPN created a new entity, called Arete Pharmacy Network, or Arete for short.

Customer Services for a busy IT Dept within the law firm. Traveled and trained new employees at remote offices. Answered questions and assisted with employee problems with their computers, printers, telephones, etc. Setup and tore-down equipment for presentations in the various conference rooms. Deployed new systems and upgrades to employees.● Train new personnel, including lawyers, secretaries, and administrative staff, as well as on-going advanced training of all customers.● Evaluate, document,maintain, and modify (e.g. create macros, templates, etc.) various desktop applications.● Setup, breakdown, and administration of audio/visual equipment for meetings, court and in-house presentations, legal conferences, including IP and ISDN video-conferencing and web-based presentations.● Design, organize and prioritize checklist and calendar for an efficient and productive helpdesk environment.● Provide technical support to over 400 customers in local and multiple remote offices using various technologies, including telephone conversation, remote access to desktop, e-mail, and face-to-face interaction.● Troubleshoot and resolve complex hardware and software problems through both independent and team effort.● Install and test software and hardware functionality on equipment (i.e. laptops, projectors, blackberries, etc.) before being released to customers. Restore this equipment to "standard" upon return.● Organize and prioritize incoming support requests from customers and assign to helpdesk team members.● Develop, maintain, and troubleshoot databases, complex queries, and reports for customers.● Maintain daily backup systems, including scheduling and off-site storage.● Maintain telephone and voicemail systems and resolve customers' questions and problems related to these systems.● Maintain printers, including resolving errors, monitor/replenish toner and maintenance kit inventories, and performing general cleaning and maintenance of printers.

AZ office was closed at the end of December, 2000.Handled administrative side of commercial mortgage loan request packages, including compiling, maintaining and organizing loan binders to include all necessary documents/materials, in the correct order, and chasing down any missing materials, while verifying and correcting any uncovered issues in a smooth and efficient manner.● Analyze and respond to borrower servicing issues, including loan payments, insurance, taxes, and prepayment.● Actively pursued payment and insurance delinquencies.● Identified and implemented ways to streamline the process of generating and reviewing loan documents, saving hours per loan for the managers. Created computerized versions of preprinted forms for improved efficiency.● Supervise office procedures and maintain office equipment and inventory.● Organize, prepare, and compile mortgage loan submissions.● Maintain files and research materials for mortgage loans and real estate portfolio.● Examine invoices for accuracy and prepare checks and monthly reports for field office and real estate expenditures.