Consult with clients determining strategic direction for learning and development (L&D) initiatives, project and time management, instructional design principles, and evaluation of training outcomes to drive business results. Strategic partner with Training Delivery Team and Leadership & Development Team to create and modify training content and delivery methodology in line with company goals, industry best practice and policy and a competitive market. Employs Kirkpatrick Learning Method of evaluation and learning management systems (LMS) reporting.Collaborated with third party Fortune 500 client consultants and state-government client on a large-scale technology training initiative resulting in high impact, engaging training content.Transformed a non-profit client’s traditional classroom training into a digital blended curriculum by incorporating virtual classroom and self-directed eLearning content for their national leadership mentoring program. The transformation enabled participants to onboard through the pandemic and extended organizational onboarding reach into new markets by employing digital technologies.Responsible for developing the strategy and training content and executing a training curriculum for a global company.Consulted for Century 21 Stores project management and administration overall training and development. Partnered with business leads and project management office, for the implementation of new retail merchandising and business intelligence system. Advised on training and development learning solutions supporting the overall business and organization strategy based on analysis and trends.

Responsible for the learning and development program management of user application training. Developed cost effective learning options which met specific needs of the organization. Responsible to build relationships with key leaders to educate in decision making and change transformation.

Recruited by management to lead user application training initiatives across the organization. Partnered with C-Level sponsors, business stakeholders, and IT to deliver multi-channel training.Oversaw all user application training for 200+ corporate executives and 1900+ hourly employees; developed all user application materials and policy documentation to support business initiatives.Created and managed annual technical training budget. Consistently fell within or below budget.Managed, developed and coached Technical Training Coordinator against yearly objectives.Coached executive team members on company policy and procedures for better decision making. Led the company’s change management committee. Partnered with head of IT to determine agenda, facilitated meeting, and determined training strategy for each change project resulting in on time, effective delivery for 30+ change projects. Highlights include Merchandising and Reporting systems, new Point of Sale and Mobile Point of Sale, and Expense Reconciliation. Lead project manager for implementation of HR Talent Management systems including Learning Management and Applicant Tracking. Project resulted in increased efficiencies and streamlining of HR practices.Oversaw the outsourcing of company-wide compliance training resulting in saving internal labor costs. Training highlights include Anti-Harassment and Non-Discrimination, Security Awareness, and Shipping and Receiving of Hazardous Materials.Collaborated with SVP, Human Resources and VP, Inclusion and Diversity to develop trainings on leadership and management for employee professional development, and anti-profiling for HR compliance.Additional human resources responsibilities included HR communications and announcements, development of HR policies and procedures, company organizational charts, and job descriptions.

Responsibilities included creating, leading and implementing learning initiatives for retail, wholesale and corporate employees, which supported corporate/department business strategies and business objectives.Provided learning expertise in development, facilitation, and evaluation to internal business partners, establishing a consistent method of training delivery and methodology.Successfully integrating eLearning technology into the organization by implementing a Learning Management System and developing eLearning content, providing training delivery efficiencies across the corporate and retail organizations. Established eLearning standards for instructional design, storyboarding, and branding of courses resulting in effectively supporting HR, Store Line, Finance, and IT business partners in achieving strategic objectives. Created trainings and delivered courses; most notably “Best in Class Operational Excellence”, and “Providing an Environment that Establishes Fair Employment Practices for Preventing Harassment in the Workplace”.Partnered with Vice Presidents to develop department-specific learning plans. Designed and delivered Retail Business Systems training to Retail Merchants. Created all materials and facilitated all sessions. Developed training materials and trained all Planners on the Company’s merchandise planning system.