Diane Samu Email & Phone Number

Chattanooga, Tn, Us

Boulder, Colorado, United States

Boulder, Colorado

Boulder, Colorado

Boulder, Colorado

Redlands, Ca

I served as an information manager and trusted advisor for Global Business Development (GBD) content. Leveraging my holistic company perspective, I was responsible for ensuring that GBD content—which informs the expansive US Sales, Partner, and International Distributor channels—was aligned and current, promoting consistency throughout.• Maintained two of Esri’s global, internal communication portals. I consulted on/negotiated the best ways to position content for usability and alignment, and communicated both proactively and reactively, providing transparent, need-to-know information as well as addressing company-wide expectations and feedback. • Represented the GBD division within Esri’s company-wide content strategy meetings.• Contributed key insights around other mission critical business systems, such as Salesforce (our company CRM) and SharePoint. • Regularly investigated Esri teams’ content (modernization) transition plans and initiated cross-team outreach; I interviewed these colleagues, helped facilitate their content transitions to newer communication platforms, and consulted to ensure a coordinated approach and strategy. • Project coordinated various GBD projects.• Provided strategic consultation and back-up to the Customer Reference program, which our team was restructuring.

Redlands, Ca

Coordinated global customer references for the largest worldwide GIS software company, which included liaising between internal and external customers to advise sales teams on high dollar sales initiatives and formal proposals (RFPs/RFXs). I compiled, maintained, and updated data, trained teammates, and implemented new procedures to increase efficiency and productivity.• Navigated varying user and proposal requirements to ensure compliance and achieve mutually beneficial outcomes.• Frequently interviewed Esri users, business partners, and Esri international distributors.• Persistently pursued and guaranteed complete, accurate, and strategic information through both proactive outreach, including consistent follow-up, and fielding incoming – often urgent or high pressure – requests. • Provided continual updates regarding staff members’ requests. • Led countless customers through our customer reference onboarding process, then grew and nurtured these relationships. • Interfaced with product, industry, marketing, support, and sales staff at many levels. • Promoted our team services across the company; both independently and collaboratively, I created training documents, presentations, led conference calls, became a top influencer on our internal Salesforce Chatter platform, and more. • Maintained and updated accurate customer reference records, trusted with both Esri's and our customers' confidential information. • Contributed to a successful transition as we moved our database to a new technology platform. • Trained teammates, informed and guided users and customers, and implemented and evaluated new procedures to increase efficiency and productivity.

Redlands, Ca

Coordinated Esri’s sales registration activities including the management, maintenance, and preparation of all vendor registration materials and forms. For a billion-dollar company with over 350,000 customers spanning virtually every sector, the vendor requirements vary widely. I supported the productivity of Esri’s industry teams by both successfully navigating vendor requirements and ensuring Esri’s seamless eligibility to do business and by evaluating government sales bid announcements—analyzing, editing, and synthesizing the relevant details—and distributing them to internal account representatives.