Diane Setyo Email & Phone Number

Saskatoon, Saskatchewan, Canada

Remote

As a Customer Success Manager, I navigated the Bananatag to Staffbase merger, excelling in reducing churn and ensuring client satisfaction with both new and existing products. In a fully remote setup, I immersed myself in internal communications strategies, cultivating and advancing professional relationships throughout the year.My proactive approach involved hosting numerous training calls and mastering intricate new products. This encompassed building company intranets from scratch and… Show more As a Customer Success Manager, I navigated the Bananatag to Staffbase merger, excelling in reducing churn and ensuring client satisfaction with both new and existing products. In a fully remote setup, I immersed myself in internal communications strategies, cultivating and advancing professional relationships throughout the year.My proactive approach involved hosting numerous training calls and mastering intricate new products. This encompassed building company intranets from scratch and crafting mobile apps dedicated to promoting internal resources and employee engagement. Show less

Saskatoon, Saskatchewan, Canada

As a Client Success Manager at 7shifts, I nurtured my client portfolio by reducing churn, collecting feedback, and facilitating upsells and expansions. Quarterly Account Reviews allow me to gather insights, address pain points, and plan for future opportunities. Through training courses, including Winning by Design and SUCCESScoaching, I continuously enhance skills in client relations, project management, and ensuring client success while actively achieving a monthly sales target.

Saskatoon, Saskatchewan, Canada

As one of the initial Onboarding Managers at 7shifts, I had the opportunity to work closely with new enterprise clients, striving to ensure their smooth integration. In this role, I contributed to the development of processes and the introduction of new ideas, while fostering open communication within the team to address any hiccups in processes or implementation. Dealing with a diverse range of personalities this role allowed me to refine my project management skills and enhance my ability to… Show more As one of the initial Onboarding Managers at 7shifts, I had the opportunity to work closely with new enterprise clients, striving to ensure their smooth integration. In this role, I contributed to the development of processes and the introduction of new ideas, while fostering open communication within the team to address any hiccups in processes or implementation. Dealing with a diverse range of personalities this role allowed me to refine my project management skills and enhance my ability to assist clients effectively Show less

Saskatchewan, Canada

As a Team Lead, I assisted the Support Manager in guiding the team, participating in weekly discussions on processes and growth strategies. My role involved close collaboration with my remote team, addressing issues, and supporting them during client escalations. Conducting weekly check-ins, I practiced active listening, empathy, and offered guidance to support team members' development. Additionally, I played a key role in the interview process, conducting real-time Live Chat simulations to… Show more As a Team Lead, I assisted the Support Manager in guiding the team, participating in weekly discussions on processes and growth strategies. My role involved close collaboration with my remote team, addressing issues, and supporting them during client escalations. Conducting weekly check-ins, I practiced active listening, empathy, and offered guidance to support team members' development. Additionally, I played a key role in the interview process, conducting real-time Live Chat simulations to assess candidates' knowledge, grammar, tone, enthusiasm, and product knowledge. Show less

Saskatchewan, Canada

As a Client Support Representative at 7shifts, I assisted clients with support questions and technical issues in a fast-paced environment. My responsibilities included handling live chats, emails, and incoming calls, collaborating with the Technical Team to identify platform issues, and writing reports for efficient resolution. This role honed my ability to think on my feet while interacting with diverse personalities, from small business owners to tech-savvy operational directors. Amidst… Show more As a Client Support Representative at 7shifts, I assisted clients with support questions and technical issues in a fast-paced environment. My responsibilities included handling live chats, emails, and incoming calls, collaborating with the Technical Team to identify platform issues, and writing reports for efficient resolution. This role honed my ability to think on my feet while interacting with diverse personalities, from small business owners to tech-savvy operational directors. Amidst high-volume tickets and de-escalation challenges, our Support Team thrived on camaraderie, promoting a culture of teamwork, radical candor, and mutual support. Show less

Saskatoon, Saskatchewan

Lush Studios originated in 2011 that focused on boudoir photography that centralized around the theme of woman empowerment. I am constantly growing the business online through SEO and social media marketing while developing skills in bookkeeping, website management and building relationships with body-positive entrepreneurs in my community . I am efficient in Adobe Photoshop and Lightroom and learning new software programs to create online advertisements, albums and print packages.

Kelowna, British Columbia

At Sweet Dee's Flowers, we're blossoming from a pink japanese mini truck located at markets throughout Kelowna. My role involves steering the business through pop-ups, marketing, and social media, coupled with cultivating relationships through collaborations and workshops. I'm on a mission to bring a fresh perspective to the floral industry, connecting creativity through flowers. I handle day-to-day operations, floral design, flower processing, marketing, client relationships, and online… Show more At Sweet Dee's Flowers, we're blossoming from a pink japanese mini truck located at markets throughout Kelowna. My role involves steering the business through pop-ups, marketing, and social media, coupled with cultivating relationships through collaborations and workshops. I'm on a mission to bring a fresh perspective to the floral industry, connecting creativity through flowers. I handle day-to-day operations, floral design, flower processing, marketing, client relationships, and online community growth at Sweet Dee's Flowers Show less

As the Sales Enablement Administrator, I maintained and created efficient processes while measuring progress for the Sales Development Representatives, Business Development Representations, Premium Sales and Partner Success Managers of Vendasta. I worked directly with the directors of Sales Enablement, Partner Success, Premium Sales & Digital Agency. My position focused on providing fast and efficient data within these departments.