Office Manager for PNP Electrical Services Ltd, a fully approved and accredited electrical contractor covering the whole of the North West and beyond. Continuously strives to achieve high standards in all tasks. Possessing strong customer liaison and service skills. Passionate about providing good customer service and building excellent reputation. Experienced in Office Management including Sales and Purchase ledger, Procurement, VAT returns, HR & Payroll. Highly skilled in Marketing, Business Development and Event Management. Key account management focused on expansion of business through quality service provision and customer service excellence. Motivated and driven with proven results and achievements for all targets and objectives, with expertise in organising marketing events, sales promotion and generation, managing people and customer satisfaction. Excellent communication skills able to engage with clients at all levels. Experienced in customer relations. High level of competence in IT skills using both custom and commercial software applications. Practised in promotion of the company via various social media including facebook, twitter and linked-in alongside monthly newsletter electronic mailout using commercial software applications.

Employed in a Business Development role. Responsible for marketing and hosting events such as Enrolment and Open Evenings, obtaining, analyzing and reporting on customer feedback and implementing measures to improve reputation. First point of contact for all enquiries regarding Apprenticeship Frameworks. Dedicated to sourcing and matching employers with apprentices and subsequent enrolment onto training programmes. Key in initial implementation and progression of the NAS - National Apprenticeship Service project. Generating new business leads to grow the employer database.Marketing and roll out of Business Networking Events resulting in increased enrolments to Apprenticeship programmesLiaison with other FE Colleges and Training providers to develop training packagesPromotion of curriculum portfolio leading to increased attendance onto full cost courses in the Logistics sector. Responsible for creation and implementation of a database for the Employer Matching Service linked to the National Apprenticeship Matching Service resulting in new recruitment possibilities aimed specifically at apprentices looking for opportunities to work with employers directly resulting in increased enrolmentsResearching present and future trends around Government priorities for apprenticeshipsDevelopment and maintenance of client relationship management systems supporting employer engagement activities. Further employed as School Liason Officer within the Business Development / Marketing Team, marketing and promoting the College to Year 11 students to local schools via Open / Parent Evenings attendance, Year 11 Assembly Presentation Seminars, Career Days and Workshops and arranging visits to the College to allow students to have taster sessions within all curriculum departments across College providing information, advice and guidance on Further Education options.

Suppliers of contract flooring to construction industry and public sector organisations.Solely responsible for all aspects of the office and account management, staff management, Sales & Marketing, including Sales and Purchase ledger, Procurement, VAT returns, HR & Payroll & Construction Industry Scheme.Experienced in showcasing new concepts in contract flooring .Coordination of sales team to both construction industry clients and sub-contractors Management of customer satisfaction surveys for feedback on initial contact and project development

Online Fashion and Costume Jewellery Retailer Owner of a web based company retailing fashion jewellerySales generated both online and through party plan style sales eveningsExperienced in design and management of a retail website promotion companyRegular retailer at Schools, Universities, Golf Clubs and private residencesProcuring of sales space via mail shots to School committees, golf club captains etc.Sourcing of new products through internet research and trade exhibitions

Events Coordinator for IBM, promoting and organising seminars and events to engage new and existing clients and promote new software packages