Assistant Manager Customer Services
Crewe, United Kingdom
Starting as a student apprentice at 18 and progressing to my final role as Assistant Customer Services Manager, I consistently provided high-quality, effective administrative support across a wide range of business operations, ensuring seamless efficiency and contributing to organisational success. Roles I performed:• Assistant Customer Services Manager, 2006-2010 o Day-to-day management and motivation of Customer Services department to ensure highest possible level of customer service provided at all timeso Led the identification, management and negotiation of internal and external KPI’so Represented Customer Services Department at all levels within the businesso Monitored, analysed and reported on project/savings progresso Produced weekly/monthly reports on areas of responsibility• Senior Customer Services Co-ordinator, 2003-2006 o Central day to day point of contact for organisation’s largest project cliento Liaison with internal and external suppliers to ensure customer queries are resolved promptlyo Specification and preparation of both internal and external KPI’s and SOPso Co-ordinate training of new entrants and development of training literature• Customer Services Co-ordinator, 2002-2003 o Advising and serving customer needs over the telephone and electronically, predominantly involving the preparation of quotations, processing of orders and expediting of orders.• Customer Services Administrator (Apprentice), 2000-2002 o General sales administration duties including data compilation, processing of sales/purchase orders
