Diane Stevns Email & Phone Number

London

I currently have a dual role in the business. As Office Manager I ensure the smooth, efficient, and professional operation of our day-to-day activities. Co-ordinating the HR needs of our associate team, ensuring onboarding is seamless and our people have the tools and support required to excel in their roles. In my other role as Commercial Manager, I.

I established a freelance service delivering flexible, cost-effective, and professional administrative support solutions tailored for SME rail businesses across the UK.

Crewe, United Kingdom

Crewe, United Kingdom

• Starting as a student apprentice at 18 and progressing to my final role as Assistant Customer Services Manager, I consistently provided high-quality, effective administrative support across a wide range of business.
• Assistant Customer Services Manager, 2006-2010 o Day-to-day management and motivation of Customer Services department to ensure highest possible level of customer service provided at all timeso Led the identification.
• Senior Customer Services Co-ordinator, 2003-2006 o Central day to day point of contact for organisation’s largest project cliento Liaison with internal and external suppliers to ensure customer queries are resolved.
• Customer Services Co-ordinator, 2002-2003 o Advising and serving customer needs over the telephone and electronically, predominantly involving the preparation of quotations, processing of orders and expediting of orders.
• Customer Services Administrator (Apprentice), 2000-2002 o General sales administration duties including data compilation, processing of sales/purchase orders