Call centre environment . Calls were from Petro Canada service stations across Canada. Creating and assigning work orders.

This is a French call center supporting the Home Depot Credit Cards Program. Currently performing credit adjudication for highline consumer credit and business credit increases and new accounts. This involves analyzing personal credit reports, commercial credit reports to approve limits that fall outside matrix on consumers and businesses credit cards.

Preparing non standard leasing contracts and miscellaneous legal agreements for investment grade companies. This position was eliminated after acquisition of McCap

Business Operations Highlights • Managed operations and oversaw business activities such as contract administration, customer service and collections • Maintained proper administrative controls that ensured the integrity of the documentation, that all transactions were consistent with credit approvals and within company pricing guidelines• Monitored Collection of Receivables to ensure they were maintained at an acceptable Risk Level• Provided each employee with specific feedback on strengths and weaknesses and worked with each person to create and implement a developmental plan to continuously improve performance and commitment• Directed and managed resources to ensure efficient and effective administration of the business unit• Determined and established key measures to monitor efforts, identify opportunities for improvement and enhance key business processes• Collaborated with all company departments to ensure consistency in operational procedures, motivate and challenge staff to take on responsibilities• Virtually eliminated employee turnover due to proven talent for staff development, creating a strong highly motivated and capable teamSales & Business Development Highlights• Researched dealers, vendors and resellers to offer and develop finance programs• Managed key account relationships conscientiously and with discipline using the art of follow-up and problem solving• Determined customers’ financial services needs and prepared quotations and proposals to win the business• Attended sales and trade meetings to develop new business prospects