Diane Van Tiggelen Email and Phone Number

• Provide exceptional customer service to guests, resulting in satisfaction.• Effectively manage a section of up to 12 tables, ensuring timely delivery of food and drinks.• Collaborate with kitchen staff to ensure all dietary restrictions and special requests are accommodated.• Consistently meeting sales goals and increase revenue by upselling menu items.• Handle cash and credit card transactions, maintain accuracy and security of funds.

• Perform various accounting tasks, such as accounts payable and receivable and bank reconciliations, as needed.• Develop and implement office procedures to optimize efficiency and minimize errors.• Provide administrative support to management, including preparing report and presentations.• Efficiently manage invoicing and streamline paperwork organization, including the preparation and submission of tax documents.• Handles invoice distribution and meticulous filing of paperwork, with a focus on timely and accurate preparation of tax paperwork for submission.

• Manage a team of 10 servers in providing exceptional service to guests, resulting in satisfaction.• Managed dining room and bar areas, ensuring cleanliness, organization and adherence to health and safety standards.• Maintained a positive and professional atmosphere by resolving conflicts and handling customer complaints with empathy and diplomacy.• Conducted daily pre-shift meetings to communicate specials, service expectations and any relevant information to the team.• Coordinated with the chef to ensure timely delivery of food and drinks and provided support to servers as needed.

• Supported the General Manager in overseeing daily operations of the restaurant, ensuring high levels of guest satisfaction and profitability.• Conducted regular training sessions with front-of-house on service standards, menu knowledge and company policies.• Developed and implemented policies and procedures to streamline operations, improve efficiency and maintain consistency.• Conducted daily inventory and ordering supplies, working closely with the General Manager to manage budgets and optimize profitability.• Provide leadership and support to the front-of-house staff, ensuring smooth communication and coordination between from and back of house.• Assisted with scheduling, payroll and performance evaluations for staff.• Handled customer complaints and concerns in a professional and timely manner, ensuring that all issues were addressed to the satisfaction of the guest and the company.• Assisted with marketing and promotion efforts, including social media, email marketing and event planning.• Collaborated with the chef to create seasonal menu items and specials.During COVID• Successfully managed restaurant operations during the transition to COVID times, adapting to changing regulations and customer expectations to maintain high levels of guest satisfaction and profitability.• Implemented safety protocols and procedures to ensure a safe and comfortable dining experience for guests and staff, including increased sanitation measures, social distancing guidelines and PPE requirements.• Developed and promoted to-go options for guests during periods of shutdown or reduced capacity, including over the phone ordering and curbside pickup.• Collaborated with the General Manager to develop and implement new revenue streams, such as meal kits to offset losses due to capacity restrictions and reduced foot traffic.• Managed staffing levels and scheduling to optimize labor costs while maintain high levels or service standards.