Diane Ward work email
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Diane Ward personal email
Experienced Operations Leader with IT knowledge of the credit card and health care industry. A skilled professional in Operations and Strategy, Support Services, Business Process, PMO and Agile frameworks.
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Director, Infrastructure OperationsAmerihealth Caritas Jul 2018 - PresentPhiladelphia, Pa, Us -
Manager, Production Control EngineeringAmerihealth Caritas Jul 2016 - Jul 2018Philadelphia, Pa, Us
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Director, Us Batch OperationsBarclays Jul 2007 - Jul 2016London, GbDirect and coordinate critical batch operations ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. -
Director, Us Support DeskBarclays Mar 2012 - Dec 2014London, GbResponsible for the performance of Level 1 and Level 2 services and support to clients (internal and external) and that service levels are achieved. Ensure that customer expectations are met or exceeded and that staff is meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.
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Vice President, Distributed Asset OperationsBank Of America Apr 2005 - Dec 2006Charlotte, Nc, UsManaged team of System Administrators responsible for daily administration and management of all assets within distributed environment. -
Vice President, Distributed Batch OperationsBank Of America Apr 2002 - Dec 2006Charlotte, Nc, UsManaged Batch Scheduling Operations, supporting 400 mid-range distributed servers and 100+ bank wide applications. Ensured quality services in production support and implementation, process and procedure, audit, tactical planning, developing long and short term strategies and business recovery activities.
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Assistant Vice President, Corporate User SupportBank Of America Jan 2001 - Apr 2002Charlotte, Nc, UsManaged two corporate support desks, User Support and Problem Management, supporting both single and multi-user issues across various platforms and countries for end-user, business and technology related events.
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Business Account ManagerTriversity Mar 1998 - Dec 2000CaManaged and maintained major account relationships with overall responsibility for customer satisfaction, ensuring a solid support organization that effectively and consistently met customer’s expectations through the process transition of initial implementation, product upgrades and technical support services. -
Manager, Technical Assistance Center (Tac)Triversity Dec 1996 - Mar 1998CaProvided leadership, project coordination, technical strategy and direction for 2nd and 3rd level software support issues for company’s point-of-sale (POS) based windows products and databases.
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Field Engineer, Industry Support SpecialistTriversity Aug 1994 - Nov 1996CaImplemented and provided field support services for UNIX/Windows POS based products for major retail accounts.
Diane Ward Skills
Frequently Asked Questions about Diane Ward
What company does Diane Ward work for?
Diane Ward works for Amerihealth Caritas
What is Diane Ward's role at the current company?
Diane Ward's current role is Director, Infrastructure Operations.
What is Diane Ward's email address?
Diane Ward's email address is di****@****tas.com
What skills is Diane Ward known for?
Diane Ward has skills like Credit Cards, Management, It Strategy, Business Process, Vendor Management, Leadership, Banking, Risk Management, Databases, Customer Service, System Administration, Credit.
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