Diane Witt Email & Phone Number

Leading the Service Provider team in design, deployment, & automation of new & disparate transport networks. https://netflex.lightriver.com/lightriver-netflex/

Reston, Virginia

Account Responsible for OSS/BSS transformations, SW applications / SaaS, Managed Services, Cloud transformations (private, AWS, Azure), RAN (radio, FWA, 3PP HW / Services) sales for Sprint, T-Mobile, & Cable (nationwide sales & various IT organizations). Negotiated high margin multi-year contracts from $20M - $500M with various C-level teams & Procurement.

Provided sales and business support to our North America Wireless operator base for proposal management, commercial intelligence, and price management. Responsible for the total pricing solution for proposals, consolidating all pricing (hardware, software, and services) into a single price model, and incorporating appropriate pricing strategies and incentives. Presented & defended RFPs to various customers. Provided pricing & value argumentation to maintain our proposal profitability.

Handled technical and leadership requirements for our Customer Support teams. Managed customer relations and Executive escalations. Assisted Sales team in Support expansions and renewals. Reduced engineer time-to-recover and customer post-contact outage time to recover. Worked closely with other engineers to implement recovery actions in a timely manner, while determining product/process improvements to reduce outage downtime. Ensured all customer outages are resolved within 30 minutes.

Generated new Wireless business and account growth for 25 Tier II and Tier III customers. Coordinated internal teams such as Network Engineering, Sales Engineering, Marketing, and Commercial Pricing to ensure the appropriate product and solution strategies were implemented. Provided technical and commercial pre and post sales consultative support to sales executives and customers. Delivered business proposals and executive presentations to key decision makers that communicated value proposition and vision to an existing and potential customer base. Supported the completion and submission of RFIs or RFPs. Identified market demand and market window of opportunity for new products and solutions. Served as a Nortel LTE representative and speaker for wireless industry tradeshow events such as CTIA and RCA.

Verified end-to-end voice and data solutions for Tier I customers such as AT&T, T-Mobile, O2, Vodafone, and TSTT. Wrote test plans, designed testcases, and tested feature functionality for new software loads. Installed, commissioned, and integrated new hardware and software in a lab environment and on live customer sites. Tested and trouble-shot critical field issues and applied software solutions when required. Worked with US and international customers on a daily basis. Handled both management and technical leadership, depending on company requirements. Oversaw performance evaluations, hiring, and restructuring.

Mba

Bachelor Of Science - Bs, Psychology, Minor Computer Science