Diane Yang Email & Phone Number

• Provide overall supervision of a Homeowners Association.• Interact with internal and external clients including homeowners, vendors, Board members, and committee members. • Oversee the AR and AP process for the Association.• Supervise daily operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.• Oversee the primary liaison with the Association Board of Directors and homeowners as needed.• Perform/Direct administrative and management duties as requested by the Board of Directors.• Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, operating budget.• Provide and/or oversee recommendations to the Association Board of Directors andcommittees regarding major capital expenditures.• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors• Monitor corporate and client delinquency rates and collections process for account portfolio.• Attend Board meetings per the management agreement and community events as needed.• Prepare Board packages according to established time frames.• Ensure Board of Directors is aware of legal actions involving the Association.• Maintain unit and contract files relating to the operations of the Association.• Assist the Board of Directors/ARB with the architectural review process and/or routine inspections as necessary.• Responsible for maintenance of C3 database, including updating resident information.• Responsible for routine and special project vendor management including procurement and performance evaluation.• Responsible for oversight of company staff as the contract provides• Coordinate and/or oversee inspection of building facilities and/or common area and arrangeappropriate follow up actions as required.

• Industry focused on Home Owner Association property management• Provide support to the Property Manager with a property management portfolio that consist of 10-12 properties• Build positive relationships with HOA Board members, homeowners, and vendors• Directly communicate with HOA Board members, homeowners, and third-party vendors via Vantaca portal, outbound/inbound calls, and e-mail• Communicate with HOA Board members regarding property-related issues and resolving residents' questions, concerns, violations, and complaints in a timely manner• Update homeowner portal with current HOA documents (By Laws, Declaration, Rules and Regulations), forms, approved budgets, special assessments, meeting minutes, vendor contracts, and newsletters • Assist Property Manager with project coordination, conduct site inspections, resale inspections, coordinate work orders, oversee timely and successful completion of work order requests to address homeowner needs• Coordinates with outside vendors to arrange for trash removal, maintenance/project work, landscaping, HVAC, plumbing, and security • Prepare contractor, insurance, and vendor bids to present to HOA Board members• Conduct accurate record keeping, audits, record keeping (leases/correspondence/HOA documents), submit ARC request for Board denial/approval, prepare reports (financials, AR, ARC, violations, work orders), review and approve HOA invoices, coding (AR and AP), conduct annual Secretary of State renewals • Coordinate, and run Board meetings in place of Property Manager as needed, which includes homeowner inputs, approval of previous meeting minutes, management report, old business, news business, and task list•Conflict resolution, critical thinking, and problem solving

Brooklyn Park, Minnesota, United States

• Assisted in monthly promotional events, such as, coffee social, donut social, March madness social to promote awareness of the Minnesota office• Conduct weekly Onboarding sessions to assist HCP’s in completing files, and submitting required credentials• Reengage with deadline and pending applicants to assist in completing the Onboarding process• Sourcing, marketing, recruiting, hiring, and onboarding of healthcare professionals (HCP’s) for employment• Work closely with the Onboarding Team at Corporate Headquarters to conduct engaging phone and in-person interviews to identify and onboard highly qualified healthcare professionals• Assist and ensure the complete credentialing of qualified candidates with accuracy and efficiency• Resident expert, able to build effective, healthy, and trusting relationships in the community residing• Communicate consistently and effectively on the phone and via email with HCPs to help them through the onboarding process • Build trusting relationships in community that lead to increase in healthcare professionals filling Grape Tree needs • Effectively use sourcing/recruiting techniques that best fit area and attract highly qualified healthcare professionals • Prioritize applicant onboarding processes according to client needs • Conduct interviews and recommend HCPs for employment following EEOC guidelines • Perform employment verifications as needed • Verify accuracy and completeness of employee’s file during the onboarding process • Update and maintain HCP’s info page in CTM Staffing Meet required market performance and productivity expectations • Identify inaccuracies with required documents and effectively communicate the avenues to make the needed corrections to the healthcare professional • Assist with identifying and ensuring appropriate compliance of employee files per National/State regulations (Boards of Nursing, Department of Health and Human Services, Licensure and Regulation)

Stillwater, Minnesota, United States

• Received and directed phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients• Check-out patients, assist with referral processing, and arrange laboratory services• Prepared patients for examination, take vitals, and record patients' health history• Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests• Prepared equipment and examination rooms, and clean instruments• Assisted physician with medical treatments, procedures, and exams• Managed inventory of medical supplies and equip exam rooms with appropriate supplies• Processed over 200 refill and prior authorization encounters per pharmacy or patient request daily• Followed corporate protocols to ensure patients meet health compliance• Initiated, processed, and follow up on prior authorization cases, including appeals • Accurately document refill and prior authorization process • Communicated closely with provider care teams for prior authorization cases and refill encounters

• Assured MNHS brand representation correlates with all 26 historical sites• Collaborated several departments to create marketing contents and material• Hosted weekly trafficking meetings with team members and client to assure projects met deadlines • Worked with outreach manager to organize multiple promotional and educational events with the Minnesota Lynx, State Fair, India Fest, and Pow Wow• Initiated and reviewed 3-4 bids for each marketing campaigns that require brochures, posters, signage, and other promotional materials

Apple Valley, Minnesota, United States

• Roomed patients, review health history, medications, and allergies• Reviewed and recorded medical history with patients in electronic medical records• Processed physician’s orders and referrals; Inform patients of lab results, and health plans• Assisted physician with minor clinical procedure, mole/wart removal, abscess drainage, stitches removal, ingrown toenail removal, pap smears, colposcopy, vasectomy procedures, EKGs, spirometry, vision acuity, hearing function test, etc.• Ability to administer a variety of medications and screenings, such as, Mantoux, Depo-Provera, vitamin B-12, anti-nauseas, narcotics, steroids, and vaccinations

Arden Hills, Minnesota, United States

• Responsible for providing direct care to patients and serving the needs of patients in a manner conducive to their safety and comfort, under the direct supervision of a Registered Nurse, or Nurse Manager• Delivered routine daily medications, either prescription or non-prescription, to patients.• Coordinated with different nurses to assist with patient care and medications.• Followed written or verbal instructions on how to manage medications• Recorded medication dosages and times, and managed medication inventory• Observed patients and document changes in their condition.• Ensured equipment is routinely inspected and cleaned.• Uphold all health and safety standards.• Responded to patient emergency call signals, bells, or intercom systems to identify patient needs.• Provided (ADL’s) personal hygiene care, assisting with nutritional needs, and providing comfort care and other assistance.• Appropriately and safely transfer patients, take hourly rounding, repositioned, and completing recordkeeping.

Brooklyn Center, Minnesota, United States

• Verified new customer card procedures and other services• Performed daily store audits according to company procedures to include cash levels, post-dated check procedures, customer loans, and inventory; ensures returns and cash shortages are within established limitsEnsures a clean and safe work environment for all stores at all times (parking lot, lobby, and booth) • Provided excellent communication skills, organizational skills, strong understanding of financial aspects of retail business• Ensured timely opening and closing of stores per business hours • Processed check-cashing risk analysis at assigned stores and occasionally for the region• Educated customers on products and listened to customer needs• Processed MoneyGram and Western Union transactions

Eagan, Mn

• Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment• Adheres to all operational, merchandise, and loss prevention standards• Cross-trained to work in multiple areas of the store: cashier, sales floor/department support, jewelry counter, fitting room, inventory processing• Accurately process customer purchases/returns and counts change back to customer according to established operating procedures• Promotes credit and loyalty programs during customer interactions• Accurately processes and prepares merchandise for the sales floor following company procedures and standards• Initiates and participates in store recovery as needed throughout the day• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services

Activities and Societies: Marketing, Bachelor of Arts, Honors in Magna Cum Laude GPA 3.80

Associate Of Science - As, Marketing

Diploma Of Education, Medical/Clinical Assistant

Certificate, Nursing Education

Master Of Arts In Organizational Leadership, Organizational Leadership