Diane Barrows Email & Phone Number

Boxford, Massachusetts, United States

• Guided classroom activities across different subjects and grade levels, tailoring approaches to accommodate diverse learning needs and educational settings.• Followed lesson plans, delivering engaging instruction to keep students aligned with their educational goals.• Cultivated a positive and inclusive learning atmosphere, actively promoting student participation and encouraging engagement in classroom activities. • Part of the educational development of the next generation.

Danvers, Massachusetts, United States

• Ensured precision in data and compliance with privacy regulations by adeptly updating the Raiser’s Edge database during the transition from an individual chapter structure to a regional chapter model. • Demonstrated exceptional attention to detail in managing gift processing responsibilities, leading to a reduction in errors and enhanced operational efficiency. • Proficient in utilizing Raiser’s Edge for essential queries, report generation, and executing tasks such as letters and mail merge operations.

Beverly, Massachusetts, United States

● Orchestrated projects to optimize the effectiveness of a team of frontline fundraisers in advancing their mission. ● Delivered crucial customer service by aiding team members in meeting the needs and expectations of donors and board members. ● Supervised Raiser's Edge database requests, handling prospect activity and metrics report submissions while maintaining accurate donor and prospective donor information. ● Cultivated seamless communication among the Philanthropy Central Services teams, streamlining data requests, prospect research, gift acknowledgment, and stewardship activities. ● Supported significant gift fundraising initiatives, including small-scale events and donor meetings; coordinated invitation production, mailing, and response tracking to ensure a smooth event information flow.

InterConnecting Women's Wisdom & Power● Co-established a startup focusing on organizing women’s networking events and collaborating with local charities, fostering intentional space for connection, inspiration, and empowerment.● Engaged in various aspects of business development, including social media, event production, management, and negotiations with vendors.

Waltham, Massachusetts, United States

• Led global expansion of the customer feedback program, establishing accountability across all divisions through rigorous reviews and project prioritization, resulting in sustained performance enhancements.• Spearheaded a large matrix team of global customer experience leaders, focusing on customer loyalty, strategic direction, process improvements, employee recognition, and talent development.• Generated comprehensive monthly and quarterly management reports, providing in-depth analysis of customer feedback and corporate improvement strategies, serving as a strategic resource for upper management & team leaders.• Contributed to strategic business reviews, offering valuable recommendations to executive sponsors responsible for customer relations.• Managed and developed a high-performing continuous improvement team, providing swift analysis and solutions to identify the root causes and execute impactful solutions for bolstering customer loyalty.• Acted as the division representative in corporate customer experience steering committees, focus groups, initiatives, and improvement projects, ensuring divisional interests aligned with broader company goals.

Waltham, Massachusetts, United States

• Spearheaded the launch of a new customer loyalty program, ensuring effective execution of growth and loyalty strategies measured by Net Promoter Score across two Divisions.• Introduced and analyzed customer satisfaction measurement surveys, evaluating trends and company NPS ratings.• Led and managed vital customer satisfaction measurements, analyzing trends across five global customer touchpoints: order fulfillment, customer service, field service, tech support, and sales (adoption, usage).• Proactively managed the customer experience program and communication plan, fostering engagement from divisional leadership, functional managers, and the broader workforce.• Enhanced the customer journey through Voice of the Customer (VOC), promoting best practices and instilling a customer-first mindset.

• Served as a liaison between national, regional, and country commercial leaders, standardizing, consolidating, optimizing, and enhancing commercial best practices organization-wide.• Directed the development, training, and support of internal value-added tools to facilitate inter-department communication, cross-selling, and cross-training.• Provided daily and strategic leadership for a team of five IT professionals throughout the project's development, testing, and subsequent enhancement phases.• Authored, oversaw production, and delivered online training videos introducing new commercial business tools and lead exchanges with an audience of 7,5000 sales and service representatives. This approach resulted in cost savings of $32,000 compared to delivery via Web Meeting technology.

Waltham, Massachusetts, United States

• Strategically planned and executed lead-generating activities, including trade shows, direct mail, and electronic marketing campaigns.• Proficiently qualified and managed sales leads for Thermo Lab Systems, yielding annual opportunities exceeding >$20M.• Orchestrated the annual Thermo Commercial meeting conference, hosting 165 divisional attendees with efficient scheduling and coordination of on-site logistics, including technical arrangements, catering, meeting room setups, and facility coordination.