Diane Mincks Email & Phone Number

Foothill Ranch

- Leader, motivator, and trainer for a team of 15 people- Manage pipeline of 800+ loans- Implement goals daily, weekly, and monthly to ensure success- Escalation specialist restructuring loans with Underwriting - Interviewing and onboarding qualified staff- Resolve customer related issues

Mortgage Banking specializing in conventional, FHA, VA and Fannie Mae loans.- Liaison between Loan Officers, Funders, Closers, and Underwriters, to make sure file met all compliance and Underwriting guidelines.- Evaluated credit reports, title reports, calculated income, reviewed signed disclosures, and ensure file met all Underwriting conditions prior to funding.- Managed 80+ loans per day. Answered all questions pertaining to loan, requested loan conditions, and re-sold uncommitted borrowers.- Demonstrated organizational skills, and ability to handle confidential information.- Processed FHA, VA and Freddie Mac and Fannie Mae HASP loans.- Maintained high level of customer service.- Strong understanding of new compliance regulations.- Ranked in the top 5% for funding.- Recognized in the top percent for efficiency and cancellation ratios.Mortgage Banking specializing in conventional, FHA, VA and Fannie Mae loans.

Huntington Beach, Ca

Real Estate Company specializing in residential and commercial property sales.- Demonstrated marketing skills to grow business and generate new clients.- Rotated front desk reception duties, handled high volume in-bound and outbound calls.- Serviced a repeat client base.- Liaison between Sellers and Buyer to ensure that properties close within contract date and meet all requirements that were agreed upon in purchase contract.- Worked closely with title and escrow companies.- Negotiated purchase price between buyer and seller.

Irvine, Ca

Start up company for loan pricing software. Mortgage Brokerage originating prime, sub prime and alt-a loan products for purchase and refinance borrowers.- Reviewed all documents for accuracy and compliance with loan approval; ensured that loan conditions were met prior to funding.- Identified customer issues and offered solutions and options in order to exceed the customer’s expectation.- Verified accuracy of loan applications.- Tracked and updated loan originator system with pertinent dates and borrower/vendor documentation.- Worked with borrowers to build and rescore credit.- Restructured and resold rates and fees to borrowers.- Awarded for outstanding customer service.

Santa Ana, Ca

A mortgage brokerage company licensed in eleven states marketing mortgage origination for prime, sub prime and alt-a loan products to purchase and refinance borrowers.- Closed in high volume, competitive and structured sales environment.- Implemented new loan products by grasping new concepts quickly.- Serviced new and repeat clients, with excellent communication skills.- Winner of internal monthly sales contests.- Handled high volume incoming and outgoing calls.