Administrative Assistant / Human Resources Assistant (2020 - present)• Demonstrates positive professional interactions with all candidates, team members, clients and customers.• Greet and provide excellent customer service to all visitors.• Manage badge system and ensure visitor badges are activated and deactivated.• Provide various office administrative functions, including ordering office and lunch room supplies, answering telephone inquiries via Ring Central software, photocopying, monitor inbound/outbound facsimiles, maintain the reception area, and shredding documents.• Process office invoices for the Accounting Department and create monthly report.• Schedule interviews and assessments for remote (nationwide) and in-office candidates.• Maintain employee files and records with confidentiality, integrity, and discretion at all times.• Assist with on-boarding materials and procedures.• Perform background verifications/drug screenings through Data Digger Screening, LLC. for prospective candidates for the Charlotte, NC and St. Paul, Minnesota offices.• Perform eVerify and HUD verifications on newly hired associates. • Mail termination letters and equipment return information via FedEx.• Issue checks to financial institutions for Post Closing Quality Control (PCQC) reverifications of mortgage documents.• Organize and ship trade show equipment.Quality Assurance – PreScreener (2019) - RemoteReviewed 30+ residential loan application files per day to verify data was complete and documentation supporting DU and LP requirements was present. • Notated residential loan files regarding inconsistencies in preparation for Underwriting QA review.• Ordered documentation missing from loan files. Released loans from hold status as documentation was provided. • Maintained a pipeline of loans on hold due to missing documentation.

• Performed health insurance benefits verifications through private insurance companies, Medicare and Medicaid for specialty pharmaceuticals for a Patient Assistance Program for a global pharmaceutical corporation. • Referred patients to appropriate disease foundations for additional funding. Followed up, and closure on claims, prior authorizations, prior authorization denials/appeals and missing information. • Ensured all information acquired was documented in detail, tracked and available for quality review. Managed task list maintenance and resolution.• Edited Benefits Verification Specialist training manual. Assisted with training associates.• Created documents regarding health insurance company trends.

Internship through York Technical College - Greeted and registered patients for a breast surgeon’s office. Verified insurance coverage and processed charges. Prepared exam rooms and assisted patients to exam rooms.• Updated patient demographic information. • Confirmed and scheduled appointments• Filed and maintained medical records• Answered and screened phone calls, processed referrals