Diane Brassel, Csp Email & Phone Number

Wheaton, Il, Us

Wheaton, Il, Us

Zurich, Zurich, Ch

Responsible for directing quality, training, compliance, invoicing and vendor management for risk engineering operations in North America. Lead a team of risk engineering staff to develop and provide services and support for field operations' full range of risk management services and assessments of property/casualty risk exposures.

Chicago, Il, Us

Marketed and provided loss control service to national and international clients. Built relationships with existing and potential customers at all levels of an organization. Managed effectiveness of client and insurance provider risk management and loss control strategies. Collaborated internally and externally for loss reduction and risk improvement. Prepared and conducted presentations, training and workshops on a wide variety of safety and risk control initiatives.

New York, Ny, Us

Responsible for executing sales strategies; developing highly effective sales relationships with customers; building strong knowledge of brand and industry segment products and services; owning the business development process within the market area.* Department exceeded business production goals by 15%.

Woodland Hills, Ca, Us

Established marketing department and directed all aspects of producer and brand management for three state territory. Built agency relationships, conducted agency reviews, appointed and terminated agents. * Region results exceeded goals for quote and hit ratios by 25%, function of creating regional business plans and tools to implement them. * Developed and implemented best practices for marketing, distribution management and sales call effectiveness, increasing targeted submissions by 19%. * Identified and developed top producers, improving their production by 30%. * Collaborated with agency decision makers to create results focused business plans, improving premium growth and profitable account retention by 22%.* Built pipeline of target accounts and process for solicitation and acquisition, doubling their submission rate.

Woodland Hills, Ca, Us

Led Midwest Safety & Health operation with a staff of 6 Senior Consultants. * Developed and presented risk management and safety service proposals, leading to 25% increase in business written. * Increased customer service satisfaction, resulting in 90% service account renewal retention. * Acted as a national resource for building and advancing staff skill sets and service strategies in the field. Generated a 60% increase in application of targeted injury reduction service tools and consulting activities. * Increased visibility with account decision makers, expediting implementation of safety improvements and improving recommendation resolution by 35%.

Morristown, New Jersey, Us

Responsible for agency management in five-state territory. * Exceeded new target market premium plan by 15%. * Improved production source quote and hit ratios by 12%.

Morristown, New Jersey, Us

Led Midwest Region Loss Control Department with staff of 15. * Created best practices for all facets of regional loss control operation. Implemented property and casualty service strategies increasing client retention by 16%. * Managed loss control vendor services for middle market book of business, improving quality ratings by 35% and reducing costs by 20%. * Facilitated the 2009 restructuring of regional loss control engineering department. Consolidated five autonomous Midwest branch offices into one cohesive regional loss control unit, reducing expenses by 22%. * Implemented property engineering sprinkler and water supply assessment process, improving book quality by 20%. * Improved customer satisfaction ratings by 25% through upgraded new hire selection and orientation, revitalized staff development and training processes and updated, results driven quality and service metrics. * Advanced employee marketing and sales skills, resulting in 32% increase in large account hit ratios.