Diane Barbero Email & Phone Number

Edinburgh, Scotland, United Kingdom

Task Management & Workflow CI ProjectDelivery Lead and Team Leader for Workflow Analysts/ HighGear Support TeamProduct Owner - Stakeholder Management & Project Planning3rd Party Product Relationship Manager for HighGearProvide ongoing support to users of Task Management software and ensure the delivery of continuous improvement initiatives to provide visibility of tasks, smooth processes and reduce risk across the firm. As well as delivering technical enhancements to ensure the future scalability and stability of Task Management software.Anti-Money Laundering - Know your Customer ProjectProject Manager / Delivery Lead working with development & operational teams to provide an automated solution to meet regulatory requirements, optimise processes and reduce risk.Software OnboardingProviding support across the firm for teams looking to onboard new 3rd Party Software. Ensuring technical due diligence, access and data security, technical compatibility with our environment has been fully considered.Cashflows UI project - DeliveredDelivery Lead working with Project Manager, Development Team and Business Managers to support the delivery of this project.Provided support, encouragement and reassurance. Predominantly working as an escalation point for both the project team and business stakeholders mostly focusing on resolving blockers, stakeholder management and negotiation of go-live sign off. Guidance provided to identify next steps, estimation of delivery dates and review of effort v benefit.

Edinburgh, United Kingdom

Team Leader - Business Analysts & Worksflow Analysts3rd Party Software Relationship ManagerProduct Rollout - business readiness preparation and training deliveryProcess analysisRequirements gathering

Edinburgh, United Kingdom

Attained: BCS International Diploma in Business AnalysisRequirements gathering for Task Management/Workflow software to decide whether to purchase a 3rd party product or build in-house. Initiating contact with 3rd party suppliers, coordinating demos, preparation of the RFI (Request For Information) document, analysing responses and short listing key suppliers prior to proof of concept trials and final recommendation.Following purchase of software, requirements gathering and process mapping for each department as they prepare to move onto the new Task Management system. Support IT on the set up and integrations and prepare for rollout to the business with communication, delivery of training and supporting documents.

Edinburgh, Scotland

BQF Lean Six Sigma Green Belt accredited September 2012. I have a full understanding of the project life cycle and have project managed several improvement initiatives during this role. I have excellent interpersonal skills which quickly achieves strong working relationships. •Identified opportunities for improvements with customers, whether internal or external• Defined projects scope by collecting information on the processes and customer needs to produce a project charter, SIPOC, voice of the customer details and expected benefits• Gathered information on the current situation to understand how the process operates and collected baseline data through Process Mapping, Stapling, MI data collection• Carried out data analysis to identify root causes by using the following techniques: Brainstorming, 5 whys, fishbone diagram• Developed, and implemented solutions that address the root causes. Communicated the results and learning points to assist with any future improvements• Facilitated small workshops • Identified risks and issues within projects and provided potential solutions • Reduce the operating costs for the business. Also improving timeliness and quality of customer service• Planned my own project timelines using MS Project• Communicated regularly with project teams.

Designed and delivered 1-2-1 and group training sessionsReviewed and updated procedures to include legislative or system changesStrived to streamline and improve processes, creating new procedures where requiredAnalysed and reported system inadequacies to Change recommending ideas for solutions or workaroundsQuality Sampled / Work checked - analysed and reported monthly, provided constructive feedback and identified training needs or process improvmentsRepresented Customer Services on various projects as subject matter expert. Ensuring project was fully communicated to the business and all training and procedural requirements were covered prior to implementationLiaised with Change, Compliance, Finance, Internal/External Audit, Risk & Marketing

Edinburgh

Day to day administration tasks i.e. ADDACS, DD Unpaids, set Cash Run (olas accounts), Set DD Runs, call handling. When more experienced also dealt with complaints, delegation of team work, monthly reporting and Section Manager cover.