Diane Barbero Email & Phone Number

Edinburgh, Scotland, United Kingdom

Task Management & Workflow CI ProjectDelivery Lead and Team Leader for Workflow Analysts/ HighGear Support TeamProduct Owner - Stakeholder Management & Project Planning3rd Party Product Relationship Manager for HighGearProvide ongoing support to users of Task Management software and ensure the delivery of continuous improvement initiatives to provide.

Edinburgh, United Kingdom

Team Leader - Business Analysts & Worksflow Analysts3rd Party Software Relationship ManagerProduct Rollout - business readiness preparation and training deliveryProcess analysisRequirements gathering

Edinburgh, United Kingdom

Attained: BCS International Diploma in Business AnalysisRequirements gathering for Task Management/Workflow software to decide whether to purchase a 3rd party product or build in-house. Initiating contact with 3rd party suppliers, coordinating demos, preparation of the RFI (Request For Information) document, analysing responses and short listing key.

Edinburgh, Scotland

• BQF Lean Six Sigma Green Belt accredited September 2012. I have a full understanding of the project life cycle and have project managed several improvement initiatives during this role. I have excellent interpersonal.
• Identified opportunities for improvements with customers, whether internal or external
• Defined projects scope by collecting information on the processes and customer needs to produce a project charter, SIPOC, voice of the customer details and expected benefits
• Gathered information on the current situation to understand how the process operates and collected baseline data through Process Mapping, Stapling, MI data collection
• Carried out data analysis to identify root causes by using the following techniques: Brainstorming, 5 whys, fishbone diagram
• Developed, and implemented solutions that address the root causes. Communicated the results and learning points to assist with any future improvements

Designed and delivered 1-2-1 and group training sessionsReviewed and updated procedures to include legislative or system changesStrived to streamline and improve processes, creating new procedures where requiredAnalysed and reported system inadequacies to Change recommending ideas for solutions or workaroundsQuality Sampled / Work checked - analysed and.

Edinburgh

Day to day administration tasks i.e. ADDACS, DD Unpaids, set Cash Run (olas accounts), Set DD Runs, call handling. When more experienced also dealt with complaints, delegation of team work, monthly reporting and Section Manager cover.