Chief Operating Officer
Boston, Ma, Us
Head of all operations including marketing, franchise support, legal, compliance, contracts, technology, finance and accounting. Involved in the planning and execution of strategic initiatives to expand our franchise network, optimize services and develop innovative marketing, technology and communication platforms for our franchisees. In addition to overseeing the day to day operations, special projects involved the global rebranding of our company to SVN, the relocation of our corporate and back offices, the annual financial audit (franchising is a regulated industry), the launch of our international expansion, authoring studies on Millennials and diversity, creating a career recruiting center, developing technology programs like the mySVN Dashboard, and championing our diversity and inclusion efforts.