Director Of Central Operations, Svp, Bancorp Corp Officer, And Executive Member Of Enterprise Mgmt
Cincinnati, Ohio, Us
Publicly-traded diversified financial services company with assets of over $200 billion. Over 1200 banking centers and 2500 ATM’s in twelve mid-western states today. From 1987 to 2005, the bank’s assets grew from only $2 billion to over $100 billion.Senior Vice President, Member of Executive Management Team (1997-2005)Director, Central Operations (2000-2005)Reported to the CEO and the EVP of the Consumer Division. Responsible for all bank operations: commercial, consumer & mortgage loans, purchasing, global payment systems, call centers, & cash mgmt. services. Responsible for all sales for online/telephone for all consumer products & credit card/merchant services. Led the strategic direction, tactical planning & daily operations of 3500 employees supporting these diverse banking services.• Enhanced company-wide decision-making, communications, & operating efficiency by aligning 25 various departments into one operating unit. Provided leadership to this unit that included all loan operations (commercial, consumer, mortgage), domestic & international cash mgmt., all call centers (consumer, business and electronic), Bancorp purchasing and fulfillment. • Led the operations aspect of mergers and acquisition & for non-traditional lines of business. (38 total).• Improved operating performance of the bank’s electronic transactions & merchant processing. • Significantly grew processing volumes for all cash mgmt. services & implemented more effective call center sales performance.• Led the operations, online sales, debit/credit & loyalty card programs for what is now Vantiv Holdings, LLC.Vice Pres. (1991-2000)Responsible for the bank’s call centers, cash management & select bank operations.• Improved operating efficiencies by streamlining functions with the use of technology & combining similar functions of diverse business lines into consolidated operating units.• Executed a plan to position the bank as the premier cash management bank for commercial clients.