Email Marketing Manager
Current• Responsible for the development and execution of the email and sms customer communication strategy, managing weekly email streams for multiple database segments in addition to targeted campaigns and triggered programs to engage, re-activate, and win back lapsed customers.• Partners with Marketing and IT to pull and analyze data sets and identify trends and patterns in customer behavior that inform opportunities to increase customer retention and loyalty. Ensures flawless execution through marketing partners and platforms.• Oversees the 1:1 content marketing calendar, ensuring messaging alignment and supporting cross-functional initiatives and promotions.• Leads platform vendor relationships, capitalizing on personalization capabilities and delivering on our strategic road map and industry best practice. Work to remove roadblocks and manage projects through to fruition on time.• Provide business requirements and direction from IT and working closely with the Creative team in order to execute planned campaigns.• Continuously improve the retention program through a test and learning agenda around customer segmentation, messaging, offer and creative formats and continually optimizes the CRM programs.• Collaborate closely with the marketing department to monitor and analyze critical performance indicators.• Manages workflow of our stores and vendor partners. Analyzes new vendors and marketing technologies that would help build CRM capabilities. Monitor competitive landscape.• Operate independently and efficiently to manage multiple projects and deadlines simultaneously and successfully, without sacrificing attention to detail.• Proficient comprehension of the foundational principles of email marketing strategies.• Participate in boat shows and events by identifying, assembling, and coordinating requirements; to grow our contacts database list.