•Manage quarterly and ad hoc testing of GIRO HASTUS (software solution for bus, heavy rail and light rail passenger operations) releases including defect fixes and change requests. Oversee and participate in regression testing of modules while consistently delivering on-time results and proactive issue reporting •Collaborate with business units and information technology professionals to test migrations, enhancements and periodic updates to Oracle PeopleSoft Financial Management and HR/CMS systems from unit testing through user acceptance testing •Act as main SQA resource to support MBTA proprietary Attendance and Substitute List workforce applications by creating QA documentation including business requirements, test plans, scripts and procedures. Execute test cases for code/policy changes, log defects and facilitate defect management with analysis of test results to ensure quality and functionality•Create SQA reporting tracker and maintain weekly QA Test Dashboard via Asana to update internal and client facing teams on status of projects•Exhibit the ability to learn new software applications quickly and adapt to changing client needs via participation in the selection, testing and implementation of new MBTA software systems •Demonstrate strong interpersonal skills to interact with team members, end-users and other MBTA personnel by creating instructional materials, job aides and detailed functional specifications for various audiences •Conduct training and knowledge transfer sessions for onboarding new team members

•Conducted US and foreign policy research for Regulatory, Industry and Government Affairs (RIGA)•Developed and maintained databases to track global regulatory responses and policy issues, creating reports for senior management and executive committees•Built and maintained databases for several initiatives including enhancement of reporting capabilities for legislative and regulatory proposals for 29 countries contributing to departmental mission tracking status of measures•Created database to facilitate obtaining global financial regulator information for countries, updating manual process, enabling immediate responses to requests from regulators, streamlined communication with corporate counterparts•Wrote business requirements, tested, and collaborated with developers/business units to develop SharePoint database of State Street 250 global legal entities for accurate annual updating/validation and user-friendly report creation•Supervised budgeting and management reporting for $4.5M regulatory reform project for business lines in United States, Europe and Asia Pacific improving cost allocation among initiatives, consulting vendors/temporary staffing•Participated as member of corporate management team to design appropriate time sensitive communications resulting from business continuity incidents and data breaches as required for global regulatory bodies •Analyzed and streamlined departmental compliance functions to produce more efficient, timely and relevant testing and reporting capabilities for regulatory policy issues, business continuity, data privacy concerns

•Managed Software Quality Assurance (SQA) in support of Wealth Manager Services (WMS) for client implementations and internal projects on Sungard Global Plus and SEI Trust 3000 accounting system platforms•Led worldwide SQA team in statement development and production for financial industry clients to deploy software to test environments and work with operations to resolve production issues. Assumed additional management roles resulting from internal reorganizations and increased business demands•Provided oversight of project progress, and managing accountability of assigned tasks, Subject Matter Expert (SME) for staff on project initiatives, monitoring regulatory compliance, maximizing productivity •Achieved industry-wide certification as a Certified Software Test Professional (CSTP) to ameliorate departmental lack of expertise in certain methodologies enhancing application of more standardized testing practices •Managed team of 8 off-shore contractors for several version and maintenance upgrades of Global Plus for multi-client testing initiatives successfully completing all assigned testing responsibilities within strict timeframes •Developed and conducted series of face to face and online training sessions in software testing principles and procedures for individuals including both onshore and offshore personnel to facilitate onboarding•Contributed to development and implementation of different tools including a proprietary bug tracking system and management reporting application which significantly improved departmental ability to provide timely updates