Diane Dylinski Email & Phone Number

Cleveland, Ohio, United States

Manage international teams working remotely using business intelligence (BI) software to drive production to meet or exceed established client deadlines. Collaborate with clients to ensure compliance with federal regulations and exceptional quality work from staff on each team. Forecast staffing and 6 month billable hours projection for reporting to executive leadership. Audit information from enterprise resource software (ERP) to ensure accurate client invoicing. Provide coaching when needed and career development for high performers. Lead highly engaged teams with a focus on quality and appreciation for their efforts.

Key Accomplishment:Published articles on efficiency in correspondent banking and employment scams.Summary: Manage small teams on behalf of a bank and a FinTech payment processor. Perform quality checks of cases and independent audits of KYC onboarding for two FinTech firms.Interview applicants and make hiring recommendations.Manage client operations and teams across time zones.AML Software: Actimize, Alloy, DNA, DX Enterprise, Fiserve, Fundtech, Intracheck, LexisNexis, Navigator, Norkom, Primelink, Regulator, Regulatory DataCorp (RDC), Salesforce, SAS, World Check SDN, MasterCard Connect, VISA Resolve.Productivity Software: Excel Pivot Tables, Word, PowerPoint, NetSuite ERP. Remote Communication: Google Hangouts, Lync, Microsoft Teams, RingCentral, Slack. Remote VPN: Duo Mobile, Microsoft Authenticator, RSA.

Cleveland/Akron, Ohio Area

Key Accomplishments:Increased project efficiency by 30% after optimizing a client's workflow. Assisted a large correspondent bank with clearing an alert backlog. Summary: Team Lead for an AML client engagement representing a large financial technology firm. Perform risk assessment and resolve alerts for a multinational correspondent bank. Utilize remote work platforms to manage workflows across internal teams and clients located in different time zones. Experience with client invoicing/billing.

Cleveland/Akron, Ohio Area

Key Accomplishment:Provided risk analysis for a FinTech client that required a diverse range of services: KYC, transaction monitoring, alerts, and credit card chargebacks. Summary:Wide range of expertise in financial technology and banking, such as asset based money laundering, intellectual property violations, e-commerce fraud, affiliate fraud, human trafficking, and more. Experienced in writing Suspicious Activity Reports (SAR).

Cleveland/Akron, Ohio Area

Key Accomplishments:Top 10% in productivity for my team. Helped a Fortune 500 FinTech client resolve an alert backlog.

Cleveland/Akron, Ohio Area

Key Accomplishments- Reduced claim denials by 25% through staff re-education. - Reduced data entry errors by 15% by optimizing a client database. Summary:Produced business intelligence dashboards for the CEO. Evaluated the performance of 50+ employees on a monthly basis. Analyzed job tickets, reported findings, and made recommendations.

Cleveland/Akron, Ohio Area

Key Accomplishments- Led the launch of two service lines on a new software system. - Resolved over 100 complex issues that had prevented optimal patient scheduling.SummaryServed as an internal client liaison between two clinical service lines and the new inbound call center. On-boarded and trained a class of 35 new employees.

Cleveland/Akron, Ohio Area

Key Accomplishment- Revised several standard operating procedures and training resources, which led to my promotion less than eighteen months later.Summary:Provided exceptional customer service in an in-bound call center with an average utilization rate of 85-90% (80-100 calls per day).Recognized for having the lowest error rate in a group of 500 employees, which led to my promotion.

Cleveland/Akron, Ohio Area

Key Accomplishments:- Reduced the operating budget by $15,000 annually by re-designing a workflow. - Resolved an internal audit so that critical research could continue. - Planned and executed a surgical registry that involved sending timed quality of life surveys to thousands of surgical patients. Summary:Managed sponsored clinical research for three different specialty areas within Cleveland Clinic. Responsible for budget adherence, federal regulatory adherence, inventory, proposal writing, project management, and obtaining legal approval for all activities. Developed, scrubbed and queried databases to obtain information to justify research projects. Hired, trained and managed the performance of data entry employees.