Diane Gaa, Cptm, Shrm-Scp Email & Phone Number

Newcastle Upon Tyne, Gb

Lead a global hybrid working team of eight learning professionals focused on the execution of the learning strategy through design, experience, and technology. Accountable for the Learning Management System platform, associated services, vendor management, communications, academy management, and compliance training.- Brandon Hall Group Gold winners in 2022- Brandon Hall Group Silver winner in 2023- Brandon Hall Group Gold winner Best Custom Content - 2024- Designed and executed learning, measurement”, technology and content strategies.- Implemented AI tools to creating time capacity for designers of 200 hours per year.- Created L&D global processes including diagramming up to level 4 processes.- Designed academy framework and associated customized experiences. - Simplified learning tech by removing non-value vendors/platforms reducing spend by 100K.- Partnered with the accessibility team, diversity & inclusion, and employee resource groups integrating accessibility within Learning & Development quality control processes.- Partnered with vendor tech and content subscription platforms to raise quality levels and advocate for accessibility within their product roadmap.- Introduced a persona-based learning experience to provide relevant content to colleagues in three clicks or less increasing platform adoption by 25%- Created and implemented processes supporting ways of working across the Learning team with associated roles, responsibilities, revised job descriptions, and KPIs reducing support ticket volumes by 65% over 12 months by incorporating quality testing improvements in the user acceptance phase.

Peoria, Us

We design a strategy that fits your specific needs, partner with you to select and implement the right solution the first time and design an end-to-end experience to attract learners.Serving small to large businesses, we have experience across many industries: Education, Construction, Medical/Dental, Financial, and Technology.2024 Brandon Hall Group Silver recipient for Learning Strategy and Best Learning Technologies Implementation

Chicago, Il, Us

Designing inclusive and sustainable learning strategies to promote life-long learning.2021 Bronze Brandon Hall Awards in three categories.2022 Brandon Hall awards silver and bronze in three categories.

London, Gb

- Led and developed global high-performing team of Lean Six Sigma professionals (10), located across 4 countries.- Served as change agent and developed process improvement mindset across HR function, developing and codifying standard Lean Six Sigma methods and training materials, and creating Global Process Owner framework and Relationship Management model, enabling execution of global business service strategy.- Executed Human Resources strategy improvement initiatives and partnered with cross-functional business teams, identifying opportunities for improvement, gathering and analyzing data, developing road-map, and presenting project status to senior leadership.- Project managed 65 projects over 12 months to re-design and implement end-to-end HR services processes and technology, resulting in 30+ headcount capacity gain and over $500K in spend savings.- Transitioned 350K digital documents from Xerox DocuShare to Oracle Fusion within 4 months, incorporating improved document maintenance retention policy and categorizing 30K employee records worldwide, achieving headcount capacity gains and vendor spend reduction.

London, Gb

- Led global high-performing team of 13 learning professionals focused on execution of learning strategy.- Coaching and development of team- Created and implemented processes supporting ways of working across Learning Services team with associated roles and responsibilities and revised job descriptions and KPIs, reducing support ticket volumes by 80% over 12 months by incorporating quality testing improvements in user acceptance phase.- Designed and implemented roadmap, executing learning technology strategy focused on employee experience in partnership with Technology, Human Resources and the business.- Formulated strategy to embed measurement tools and strategic goals within Learning and Development through data visualization, surveys, pre / post behavioral feedback surveys, customer satisfaction surveys, and reporting strategy, providing self-service access to support strategic initiatives.- Executed learning strategy through change campaign, incorporating learning and development brand identity, utilization of social media, formation of champion network, and communications and marketing campaigns.- Strategically negotiated and implemented Saba Cloud LMS over 4-month period, resulting in spend savings and user-experience improvements. Integrated WebEx and Lynda.com / LinkedIn Learning through API and single-sign-on (SSO) integration.- Created vendor management strategy, optimizing contracts, vendor performance, and increasing license usage.- Partnered with accessibility team, diversity and inclusion, and employee resource groups, integrating accessibility within Learning and Development quality-control processes, resulting in 25% improvement over 12 months and reducing employee relations claims and minimizing potential litigation risk.

London, Gb

- Lead a global diverse high performing team of six employees focusing on learning implementation and learning services.- Improved user experience through single-sign on implementation across six learning platforms- Designed and implemented a self-service learning process for local learning teams to support their own learning implementation needs.

London, Gb

- Performance assessment leader of five global team members supporting performance management activities (goal setting & performance reviews) throughout organization of over 40,000 employees.- Resolved over 10,000 data and technical support issues for over 30,000 employees worldwide- Designed and implemented tiered escalation support model to support global employees in multiple time zones

- Facilitate induction training for new employees.- Create and update web based training as needed. Experienced in onboarding and compliance training.- Learning partner focused on combining social media integration within learning programs and catalog. - Led implementation transition to global learning and development platform and catalog (Cornerstone and Saba technologies).- Created global on-boarding experience, utilizing corporate social platform (Jive).Performance assessment leader of 5 global team members supporting performance management activities.- Designed and implemented tiered escalation support model to support global employees in multiple time zones, resolving over 10K data and technical support issues for over 30K employees worldwide.

- Oversee the day to day operations of a test center administering high stakes exams to candidates.- Design and implement peer to peer global recognition program utilizing SharePoint.- Created and led volunteer team focusing quality and user experience reviews of standard operating procedures and learning solutions for our testing center network operations.

Certificate, Paralegal

Certificate Of Achievement, Human Resources Management And Services