I have worked with many organisations and their teams, applying Human Centred Design in improving the user learning experiences within a changing landscape. Most organisations say their greatest challenges are:1. Adapting to the complexity and speed of change2. Catering to the evolving needs of employees and customers.3. Growing the business and market share.I have worked across multiple industries including: Commonwealth Bank, Rabobank, Westpac, St George Bank, AMP, QBE, IAG, PricewaterhouseCoopers, Deloitte Touche Tomatsu, IBM, Veolia, ERM, Cobham Aviation Services, Komatsu, iNova Pharmaceuticals and The Whiddon Group.I've performed multiple roles - Trainer, Instructional Designer, Organisational Change and Service Design and bring with me an eclectic skill set gathered working at different organisations, business projects and industries.Here is what a few of my clients had said:“Diane’s direction enabled our managers to lead change for the first time. Her contribution to the foundation phase of our large and complex program was invaluable.”Julianna Canale, IT Training Manager, Veolia“Diane builds strong rapport with stakeholders to ensure that she has the relevant business input into her deliverables. She has provided my business invaluable support in helping us attain our goals.”Warren Perumal, Executive Manager Online Support, Direct Channels, CBA.If you would like to know more, please email me at diane@dianegatto.com.

Caring for our loved ones should not be so difficult. And it needn’t be – if you know what to do, who to ask and what to ask for. Carers Compass was created to help families care for their aging loved ones.We are here to help you caring for the health and well-being of your terminally ill loved ones without sacrificing the quality of your own life and well-being. There is a better way forward and we are ready and willing to help. Balance is key. That balance comes from being better informed about choices that give you back control.We help you organise all the important things you might not think to include in looking after your loved one. We work with you to identify not only the needs of your loved ones, but your needs to as a carer. Because you matter to us.Then together, we’ll create the integrated support plan that you can share with family and friends so everyone can give their best when the time comes to support one another.If you want to learn how to have more resilience, support and balance during this critical time as you care for your loved one in their final chapter of life, email me at diane@carerscompass.com to book an initial 15-minute obligation free call to see how I can help.Here’s what some have said:“So helpful to have someone who can take you through the steps, highlight things to watch out for and provide suggestions on how to tackle Home care packages and Aged Care. There are so many questions and unknowns… Diane provided insight and guidance to help point me in the right direction. Knowing she had been there herself and was not tied to any one provider made her support all the more useful. She gave very freely of her time and I feel a lot more confident to now start the next phase of our journey. For anyone feeling like they don’t know where to start, I would recommend speaking with Diane.” P Brooke, VIC.For more information go to https://carerscompass.com

SUEZ Australia and New Zealand draws on our global and local expertise to shape a sustainable environment, now. We help businesses, governments and communities to protect, access and optimise the use of natural resources and create new resources through reuse and recycling of water and waste.

Organisational Change Manager for a customer self-service portal (ordering earth-moving machinery parts)

Organisational Change Manager for a Robotics Process Automation (RPA) project to reduce inefficiencies and improvement turnaround time for Finance support services.

Change Adviser for the integration of multiple mergers and acquisitions for Injury Treatment Pty Ltd, an allied health services provider operating across the eastern seaboard of Australia. Injury Treatment provides professional allied health consulting services to many of Australia’s largest employers and insurers. Their focus is on providing professional clinical consulting services aimed at preventing injury, or rehabilitating and returning injured individuals to employment as quickly as possible post injury.

Leading and managing the change transformation for Cobham Aviation Services with global operations. My role included the following deliverables:1. Identified Stakeholder Matrix2. Defined Business Processes, as part of an analysis team3. Identify Change Scope and Impacts4. Change Risk Assessment5. Conduct Stakeholder Analysis and Business Change Assessment6. Lead the change management and execution program for Engineering and Finance7. Refine and execute the Communications Plan8. Refine and execute Change Management Plan9. Define the Training Plan10. Business Readiness Planning.

Working with operational leaders to develop and implement a Careers Framework that supports the organisation's learning and development needs.

The Whiddon Group has been caring for older Australians for more than 60 years across regional, rural and remote NSW. We are closely connected to our local communities and have grown into a large not-for-profit organisation with more than 1700 staff and 2000 clients. Our services include residential and in-home care as well as independent living.As a member of the People and Culture team, my role as L&D Manager is to lead the Learning and Development function for The Whiddon Group, working with our executive and senior management team to meet the strategic goals of the organisation.

Managing the Program Change of a pharmaceutical client's Business Transformation project which includes new business operating model and processes, off-shore relocation of leadership team, SAP system implementation, communications and training for ANZ and Asia based teams.

Conducted team leadership interviews and analysed performance reports to assess the training needs for approx 70 staff to determine the most cost effective training curriculum.

Conducted a global Sales and Business Development needs analysis to identify current capability gaps and made recommendations for improving performance. Developed a Learning Development and Coaching framework model for building Sales and Business Development capability.Developed a “How-to Design and Deliver Training Sessions” for use by professionals and subject matter experts within the firm.Developed elearning assessment templates (Captivate) for the Health and Safety business practice area.Currently designing a Project Management framework for global ERM project managers aligned to PMBOK standards and PMI (Project Management Institute) competencies.

Facilitating changes in workplace performance. Design and implementation of job aids, learning interventions and workplace assessment in various business areas.Jan 2010 - May 2011 (Mortgage Brokers, Certificate in Fin Services training development)Aug 2007 – Jun 2009 (Home Loans & Lending Business Transformation)May 2006 – Nov 2006 (Call Centre Induction Training)May 2003 – Mar 2005 (NetBank Launch, CommInsure- Annuities Training)

Led Work Instruction development and training documentation for an ERP (Pronto Xi) implementation Australia-wide across the areas of Operations, Finance and Supply Chain. Analysed and proposed alternate strategies for training design/delivery. Managed a team of training designers / facilitators

Managed the Change, Communications and Training initiatives for a national SAP Waste and Recycling implementation