Experienced and accomplished manager with multidimensional experience in the financial services industry in management, business analysis, project management, operational support and customer service roles within risk management, regulatory compliance, information technology, phone channels and retail branches. A well-rounded professional manager with extensive experience consistently produces high quality results. With a proactive versus reactive mindset, builds for the future; does it right the first time, seek continuous improvement and create a learning environment that empowers the team. Energetic self-starter with excellent analytical, organizational and innovative skills used to solve problems and fulfill requirements. Certifications: Business Analyst Certification, Project Management Professional (PMP), Ontario Management Development Program, Operational Risk Management Certification Program – Level 3 CertificationSpecialties: Governance, Regulatory Compliance, Credit Risk Management, Operational Risk Management, Data Governance, IT Business Analysis, Business Process Improvement, Change Management, Access Management, Internal Audit, Retail Banking, Basel II, Project Management