Diane Hope Email and Phone Number

Assisted patients with all aspects of eye wear needs including custom frame fitting according to lifestyle needs. Fulfilled all order requirements including contact lenses and maintained inventory. Frame buyer and inventory analysis. Compulink software system and Eyefinity proficient.

Perform preliminary testing for examinations including auto-refraction, visual acuities, visual fields, retinal imaging and patient history. Responsible for maintaining contact lens inventory and orders. Measure, edge and dispense eyewear. Proficient with Eyemed and V.S.P. claims.

Analysis and restoration of damaged photographs using Photoshop with digital production in both color and black and white.

Patient scheduling, manufacturing of glasses using Santinelli edger. Performed preliminary testing including color vision, visual fields, visual acuity, retinal imaging via Optos and lensometry of existing lenses. Custom eyewear selection and ordering. Educated patients on contact lens care and use. Educated patients post refractive surgery of follow up care and appointments. Frame buyer and inventory specialist. Processed insurance claims including VSP, Eyemed, Davis Vision and Vision Benefits of America.

Professional art consultant with interior design skills. Chaired gallery events showcasing premier artists. Measured and delivered art work. Primary emphasis on maintaining and growing client base via direct marketing.

Managed a team of three to four employees that effectively served patients eyewear needs. Expert in maintaining excellent customer satisfaction. Proficient with customized windows based computer program. Managed accounts receivable and third party insurance claims including Vision Service Plan and Community Vision Care. Implemented employee training program to improve and maintain superior customer satisfaction. Responsible for maintaining a vast selection of fashionable frames in various price points and manufacturers.