Diane Jester Email & Phone Number

Los Angeles, California, Us

Executive leader guiding clients in strategy and business services to grow their business, profits, and capabilities. I develop win-win strategies by partnering with clients and their teams to provide direct Nearshore operations in the US and Mexico. I form strategic vendor relationships with industry leading companies. Accomplishments:* Facilitated company growth by paving the way to hire diversified talent* Worked with a startup client to define business intelligence and implement the marketing growth strategy* Assessed the competitive solution offerings and established a web site outline for a key client* Implemented business services to outsource to nearshore operations to meet the volume demand, profitability goals, and quality SLAs while saving 50% on operation costs* Assessed call center services for an established company to improve call volume service level agreements (SLAs) and extend hours coverage* Analyzed and documented the workflow for processing insurance claims* Partnered with leading technology companies to deliver competitive client solutions (Mortgage, Insurance)* Fromed strategic business partners to launch and resell industry leading products to clients* Designed innovative new products to fill industry GAPs* Defined sales campaigns and managed/trained sales team to develop new sales leads* Launched social media campaign for market awareness with over 390% increase over previous 3 months* Designed trade show booth signs, marketing collateral, and messaging for high growth businesses* Coordinated and led the sales and management teams for key industry trade shows* Defined and executed the launch of industry-leading, innovative software products* Led the team to plan and execute email sales campaigns for clients

• Tracking Industry Trends• Participating in Industry Discussions• Researching Industry Leaders• Networking on best practices in Product Management, Project Management, and Analyst

* Led sales efforts to grow lender and broker relationships to expand product and service usage by offering an enhanced borrower experience. Secured 2 top tier lenders.* Formed a new Joint Venture (JV) in 45 days. Active member of the JV Operating Committee. Jointly drove the business to profitability in the 1st year. Led the due diligence risk efforts. * Implemented strategic opportunities to expand the product and service market share while enhancing the lender and borrower experiences. Leveraged the Agile environment, hosted business analysis sessions; conducted market research and competitive analysis; created requirements documents, testing plans, training materials, marketing collateral, and financials; and gathered input from stakeholders, lender channels, compliance, legal, risk, and technology teams. * Led a multi-functional team on integrating, testing (Systems Integration and UAT), and debugging the Black Knight Exchange and Closing Insight tools to leading Lender Loan Origination Systems and the Title Company system. Tracked and resolved 50 critical/high defects before deployment. The lender integration improved quality by reducing rework 50%, productivity 5-fold, and reduced borrower risks by collaborating online. Designed job aids and trained retail closers to pilot the integrated solution.* Mentored the project rollout and analyst team on how to document business requirements, review/approve the development functional specifications, create UAT test plans/ scenarios/ test cases, interpret UAT testing results, produce training plans and training materials, assess risks, and generate/monitor control plans. * Shared experiences, known defects, and improvement suggestions as an active leader in the Black Knight Closing Insight User Group.* Guided the team on assessing key risks for operations, company exposure, and borrower experiences for the CFPB TRID Closing Disclosure Document, Web closings, and strategic lender outreach programs.

Santa Ana, Ca, Us

Strategy development for mortgage settlement services by forming joint ventures, marketing alliances, and business partner growth opportunities.* Identified competitive product marketing strategy to grow various areas of the mortgage business by increasing revenue and functional services – Appraisal products, Title & Closing products, Borrower verification products, Mortgage audit services, etc. * Implemented a strategic change management Six Sigma / Agile life cycle methodology to lead the organization into an industry leading, highly competitive solution resulting in improved productivity by 50%, enhanced compliance, and a faster design-to-deploy operation (days/weeks vs months). * Mentored the project and analyst team on the life cycle deliverables and best practices. * Developed project plans, business requirements, risk matrices, staff plans, revenue targets, SLAs, competitive analysis, market research reports, test plans/test cases, training plans, announcements, and marketing materials. Coordinated vendor vetting processes and interacted with legal to create various contracts for key business growth opportunities with leading bank and joint ventures.* Led two critical client projects from start-to-finish by managing the effort across 3 development teams with a resulting zero defect release. Mentored new members on defining requirements, UAT testing plans/ scenarios/ cases, training plans, and defect/risk management. * Lead UAT efforts for strategic projects. * Developed Master Services Agreements/Statements of Work for key business growth opportunities with leading bank and joint ventures. * Organized and managed Request for Proposal activities to select the right vendor with the most cost competitive, flexible solution. * Analyzed competitive market pricing and vendor solutions results in direct impacts to the bottom line. * Produced numerous presentations/flyers for management, legal, compliance, operations, and end users.

Charlotte, Nc, Us

Project management, process design & improvement, strategy, customer & vendor management.Managed financial initiatives and relationships to expand revenue and customer service. * Led the industry’s largest integrated mortgage title & closing service project. Completed the project in record time and successfully cutover on Day 1. Analyzed and designed it to improve user productivity. Business units boosted operational volume by 35%. * Identified unique revenue and cost savings opportunities for LandSafe Title which significantly impacted business unit profitability. Led the project solution. For example:1) Gained Title & Closing $20 revenue/order2) Improved SLAs by 2.2% resulting in #1 customer service position3) Decreased HUD rework by 35%4) Reduced late mortgage lien recordings by 4%5) Increased mortgage fundings by $2M6) Enhanced processing quality by 35%7) Planned Texas expansion revenue by $20M* Leveraged Best Practice project management and analyst skills to deliver projects on time and within budget using the Agile and Waterfall software development life cycle (SDLC) models o Secured funding and staff for 10 critical projects during tight funding controls o Managed the project and release schedule leading 10 - 60 matrix partnerso Trained and mentored on how to gather and prioritize requirements, identify and document process improvements, create use cases and process maps, analyze interfaces, track milestones/ budgets/ dependencies, mitigate risks, control scope, and support releases* Created 8 strategic win-win contracts building strong relationships. Negotiated contracts to adhere to SLAs, manage costs, control scope, ensure high quality results, achieve performance targets, and mitigate risks* Analyzed executive requirements and designed SharePoint initiative tracking site. Generated executive reports for project timelines, metrics, and resource planning which identified resource GAPs, funding needs, and reprioritized goals

Charlotte, Nc, Us

Identify and led project business opportunities to improve mortgage operations with third-party companies.* Identified revenue and cost savings opportunities – eSafe Mortgage Opening Package electronic delivery (plan to generate $7M annual reoccurring revenue after year 3 and save 76 million printed pages in 5 years), eSafe Application Disclosure Handbook electronic delivery (save 320 million printed pages in 5 years), Wholesale Lending Division title and closing TS2 Test Pilot, and Appraisal electronic delivery. * Fully evaluated the market, vendor selection, and definition of the mortgage Opening Package electronic delivery solution. Managed the eSafe project by researching competitors, assessing vendor solutions, defining requirements, collaborating with the technical teams on various design options, documenting the end-to-end workflow, gaining buy-in from (12) stakeholder groups comprised of 90 employees, selling the solution to the test pilot B2C retail channel, drafting the Statement of Work, and engaging Security. * Managed the Wholesale Lending Division test pilot project by analyzing the process changes, documenting time and cost savings, gaining management buy-in, establishing the timeline and resources, and implementing the test pilot plan. * Worked with RealEC and the business units to expand mortgage title, closing, and document signing functions into new channels. Defined the project, analyzed the requirements, designed the process changes, gained stakeholder buy-in, planned the deployment, and delivered the results. * Defined (5) new processes for the team – Title & Settlement provider process and monitoring documents, detailed test plan template, and sample TS2 reports document to train new team members.* Developed a strong working relationship with Credit Risk to assess corporate risks, monitor the TS2 title audit results, and address risk mitigation efforts. Defined TS2 rules to minimize risk for ordering the wrong title product.

Charlotte, Nc, Us

* As a Systems Analyst Team Lead, managed new mortgage software modules, analysis artifacts, project tasks / timelines, and team resources. * Led the matrix team and defined (16) Business Requirements Document Requests with a high degree of quality and within the set project timelines. Hosted walk-through sessions with key parties, managed project questions/issues/risks diligently, and identified ways to improve the process to ensure a more accurate result. * Created (14) Development Requests using the analysis guidelines and processes. Constructed functional specifications, use cases, activity diagrams, sequence diagrams, plus change requests. Mentored team on how to improve quality of their work. * Conducted “How to Use the New Mortgage Tutorial’ training classes and co-developed the self-study class. Developed the “Document Verification Process” class. Created a presentation about the importance of understanding all aspects of a borrower before making a decision to lend funds titled “The Credit Score is Not Enough”.

Us

Banking software design and development Led the development team for a new consumer/commercial loan origination software solution. * Coordinated with customers and vendors to design a competitive, industry leading product. * Led effort to document the product requirements and use cases, define product roadmap, control budgets, develop estimates, manage scope, track critical path, manage milestones/dependencies/ risks/issues, monitor deliverables, and evaluate quality against objectives. * Used Best Practices to establish and manage the complex (30K Person-Hour) development project plan to drive the project towards completion. * Managed team of 22 and created project team assignments ensuring high quality, on-time deliverables using Rational Unified Process (RUP) Agile SDLC life cycle. Team consisted of developers, analysts, and UAT testers. * Designed the loan origination product to be resold to other lenders by ensuring features were useful to more than one client, used industry standards for design, and integrated with industry leading products for supporting services.

Blue Bell, Pennsylvania, Us

Integrated development object-oriented programsDeveloped product strategy for new development suite, plus sales channels and client references.* Defined the industry-leading solution targeting medium-large enterprise financial institutions and government agencies in the US, EMEA, and Asia.* Led the product effort to solicit input from clients and industry analysts, analyze the competitive position, set pricing, manage Waterfall SDLC product life cycle, and design the product roadmap.* Established client reference accounts with an aggressive Global 1000 targeted accounts program that grew to 120 accounts in two years. Pipeline activity escalated by a 310% increase. Coordinated annually 6-12 trade shows.* Developed strategic partnership relationships. In two years secured 22 new sales and consulting channels while expanding coverage to 20 countries. Managed pricing, forecasts, and revenue goals. Increased channel coverage by 315%.* Initiated a market awareness campaign for faster adoption of emerging technologies resulting in a lead generation increase of 175%. * Managed schedule and produced sales tools within budget: Presentations, sales kit, training materials, demo CDs, multi-media demos, promotional flyers, brochures, specification sheets, web site content, industry trend reports, competitive research, customer testimonials, product packaging, consulting starter kits, sample pricing proposals, advertising, pre-qualification survey, analyst reviews, and press releases.