Diane Nelson Email & Phone Number

Irving, Tx

Recently retired from the Young Presidents' Organization (YPO), a global peer community of chief executives dedicated to becoming better leaders through education and idea exchange. This lifelong network supports 29,000 chief executives across more than 130 countries. YPO connects chief leaders of companies that generate US$9 trillion and employ more than 15 million people in 125 countries. YPO helps members and their families develop trusted relationships to improve their business, community and personal leadership through access to confidential forums, local chapters, specialized peer networks, world class resources and unique experiences.As the Chief Services Officer, I oversee all events, stakeholder services and security. Effectively manage the development, planning, directing and coordination across the entire organization for exceptional customer experiences. Develop a culture of outstanding operations and engages associates to deliver reliably through established best practices and adapt in a changing work environment. Responsible for working across all member governance committees and the management organization to ensure Life Long Learning is incorporated into more than 600 events worldwide.

Rolling Meadows, Il

Oversaw all aspects of membership services, chapter relations and education/conferences for global association. Developed new benefits and services to improve member value, customer service and chapter/affiliate support. Conducted/faciliated leadership meetings on a global basis in order to serve our 100K+ constituents and 200+ chapters in more than 180 countries.Also served in varying roles related to leadership development, marketing, distance learning and the nominations process during my tenure.Organization profile: Company Profile - ISACA With more than 140,000 constituents in 180 countries, ISACA® (www.isaca.org) is a leading global provider of knowledge, certifications, community, advocacy and education on information systems (IS) assurance and security, enterprise governance and management of IT, and IT-related risk and compliance. Founded in 1969, the nonprofit, independent ISACA hosts international conferences, publishes the ISACA® Journal, and develops international IS auditing and control standards, which help its constituents ensure trust in, and value from, information systems. It also advances and attests IT skills and knowledge through the globally respected Certified Information Systems Auditor® (CISA®), Certified Information Security Manager® (CISM®), Certified in the Governance of Enterprise IT® (CGEIT®) and Certified in Risk and Information Systems Control™ (CRISC™) designations

Shanghai, Prc

Oversaw all phases of operation for the business association comprised of multi-national corporation executives and their staff. Oversaw multiple committees and corporate visa program. Liaised ith Board of Govenors and committee resources in order to develop plans of action to improve the understanding of conducting business in China. * Realized 37% adjusted growth in membership from May-December, 1998 through membership outreach, improved services and recognition of organization.* Successfully hosted President Cliinton, Madeleine Albright, Charlene Barshefsky and William Daley for televised reception for China visit. Worked with White House staff, Secret Service and local officials to organize the President's sole commercial stop in China. Organized event in eight days.* Remodeled monthly newsletter, AmChat, into a full color magazine publicaton with original content. Change resulted in dramatic increase in advertising revenues.

Wauwatosa, Wisconsin

Managed all phases of operation of hospital-owned collection agency. Further developed call-center operations and oversaw sales of services to new clients and maintained relationships with current customers. Created, monitored and enforced departmental budget. Represented company at vendor trade shows and industry conferences.* Increased profitablilty by 116% through staff development and performace expectations.* Acted as consultant for local physicians group to analyze accounts receivable and billing practices.

Milwaukee, Wi

Manged deposit, reconciliation and cash management for annual deposits obtained through tuition and campus operations. Ensured accuracy of student bills through oversight of master fee schedule and disbursed financial aid. Responsible for all lock box operations and remittance processing. Oversaw staff of 19 working in multiple locations. Represented office to all academic departments to coordinate billing schedule. Managed cash disbursement for all univeristy departments.

Additional Coursework Taken In Masters Program

Bachelors Degree, Pubic Relations/Personnel Management