Dian Eka Sasmita Email & Phone Number

Currently work at PT. ANTAM Tbk UBPP Logam Mulia with extensive experience in Customer Relationship Management. More than 4 years experiences in Customer Relationship Management, create and weave communication to customer loyal and potential.

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  Customer Relationship Management

  Pt Antam Tbk

  Dec 2019 - Present - Greater Jakarta Area, Indonesia

  Handled CRM Active PT. ANTAM Tbk UBPP Logam Mulia1. Increased customer retention rate by 15% through implementation of personalized customer loyalty program.2. Consolidated client database and improved data accuracy, resulting in 20% reduction in customer complaints.3. Developed and implemented effective communication strategies to enhance customer satisfaction and generate positive feedback.4. Successfully resolved 90% of customer conflicts and disputes, resulting in improved customer relations and increased customer loyalty.5. Coordinated and facilitated training workshops for team members on customer relationship management best practices, resulting in increased efficiency and productivity.