Diane Keyes Email & Phone Number

Instrumental member of HR Team delivering employee relations support to diverse population of 26,000 Field and Headquarters employees nationwide.• Counseled all levels of management regarding performance issues from initiation onto progressive Performance Improvement Plan through resolution. In 2008, moved 61% of cases to expected level of performance. • Conducted investigatory interviews, researched and analyzed cases of violation of Xerox policy. In 2008 realized positive improvement in top three areas of violation due to concentrated effort in awareness and training. Business Ethics – 9% decrease, Sexual Harassment – 25% decrease and Disruptive Behavior – 9% decrease.• Provided dedicated Employee Relations support to newly acquired organization of 200 employees. Instrumental in opening up communication to facilitate working organizational interrelationships with all levels of the organization.

Supported Senior Management and Human Resource Consultants in focused geographic area. Provided guidance on HR policies, processes and procedures and resolution of complex HR and Payroll issues. Provided reports and documentation to support Office of General Counsel as needed. Assisted in Salary Analysis, Workforce Actions and Data Management.• Aligned to specified group of field senior managers for resolution of complex HR and Payroll issues; captured $200+K in salary overpayments. • Unilaterally secured customer requirements, analyzed and redefined the in-house report database reducing HR business reporting by 40%.• Conducted extensive salary studies for field sales, technical service and managerial positions and provided salary recommendations to senior management.• Created statistical reports on headcount, turnover, promotions and Balanced Workforce (BWF) compliance; ensured balanced scorecard approach was being utilized and positive trends were established.

Provided on-site training of new Human Resource Representatives and on going refresher training; continually updated training documentation and reference materials. Acted as mentor for all new hires to the Dallas National Employee Service Center insuring quality assurance processes. • Selected to participate on Quality Improvement Team for transition to new US-based Payroll System; front end engagement enabled process improvement recommendations prior to implementation; coordinated pre and post launch support and training.• Co-authored development of Personnel Representative Training Curriculum due to geographical consolidation of the National Employee Service Centers (NESC) from five to two. Delivered a total of 16 weeks training leading to employee performance at better than expectations.• Decreased employee turnover and formal complaints and improved the image of the Dallas NESC by increased concentration on training, audits and addressing issues informally.