Diane Hinkle Email & Phone Number

In my role as a Visual Interpreter at Aira, I provide on-demand visual interpretation services to meet caller needs remotely. This includes assisting with navigation, reading product information, providing software assistance, and editing PDF documents. Through effective communication and problem-solving skills, I ensure accurate and timely interpretation, resulting in high customer satisfaction ratings.

Developed and piloted global new employee onboarding program improving consistency across divisions.Developed learner materials, including eLearning, guides and procedures.Managed facilitation of suite of professional development courses across multiple locations.Developed and delivered biweekly learning and development newsletter to global audience.

New York, Ny

Business Process Consultant: East Zone Operations Software Remediation ProjectFacilitate remediation of the Velocity agency management system deployment for the New York Metro Physician Administration Team. Build collaboration between business and technology teams through cross-functional team engagement.Foster improved communication among team members and with the client through ongoing coaching and dialogue regarding effective business communication.Review client deliverables… Show more Business Process Consultant: East Zone Operations Software Remediation ProjectFacilitate remediation of the Velocity agency management system deployment for the New York Metro Physician Administration Team. Build collaboration between business and technology teams through cross-functional team engagement.Foster improved communication among team members and with the client through ongoing coaching and dialogue regarding effective business communication.Review client deliverables for accuracy and compliance with Professional Standards.Document processes and procedures and create central knowledge base. Create system-specific procedure and training documents.Develop and deliver agency management system and business process training. Show less

Build training and development strategy for office providing small commercial Property and Casualty placement for all U.S. zones. Develop and deliver new hire and continuing education training. Document processes and procedures and create central knowledge base. Facilitate implementation and continuous improvement of the Velocity agency management system, including documenting business needs and ensuring technology deliverables meet business requirements. Key… Show more Build training and development strategy for office providing small commercial Property and Casualty placement for all U.S. zones. Develop and deliver new hire and continuing education training. Document processes and procedures and create central knowledge base. Facilitate implementation and continuous improvement of the Velocity agency management system, including documenting business needs and ensuring technology deliverables meet business requirements. Key WinsIncreased user adoption of the Velocity agency management system from 65% to 100% through comprehensive training and ongoing support.Developed partnerships with key business and technology leaders resulting in improved quality of technology deliverables.Implemented comprehensive new hire on-boarding program, reducing time to proficiency from 90 to 30 days through classroom and on-the-job training.Collaborated with all levels of the business to identify and implement process improvement opportunities.Consistently recognized by participants and business partners for outstanding quality of facilitation and results. Show less

Managed development and delivery of new hire and continuing education training for four back-office centers. Identified performance gaps and implemented training to meet business partners' needs. Performed needs analyses to identify current and future training needs according to business plan. Created buy-in for new products and services by demonstrating the link between user needs and product features. Key WinsSignificantly improved center performance by ensuring… Show more Managed development and delivery of new hire and continuing education training for four back-office centers. Identified performance gaps and implemented training to meet business partners' needs. Performed needs analyses to identify current and future training needs according to business plan. Created buy-in for new products and services by demonstrating the link between user needs and product features. Key WinsSignificantly improved center performance by ensuring participant learning transfer from classroom to job through testing and ongoing evaluations.Stabilized training program in start-up organization through the implementation of training and development industry-standard processes and procedures.Repeatedly recognized by participants and business partners for outstanding quality of facilitation and results. Show less

Developed and facilitated on-going and new-hire training for 200-employee call center.Created and implemented needs analyses to identify current and future training needs according to business plan. Produced consistently high quality training material. Created buy-in for new products and services by demonstrating the link between user needs and product features. Key WinsRepeatedly recognized by participants and supervisors for outstanding quality of facilitation;… Show more Developed and facilitated on-going and new-hire training for 200-employee call center.Created and implemented needs analyses to identify current and future training needs according to business plan. Produced consistently high quality training material. Created buy-in for new products and services by demonstrating the link between user needs and product features. Key WinsRepeatedly recognized by participants and supervisors for outstanding quality of facilitation; received consistently high scores on participant feedback evaluations.Organized and facilitated meetings with department liaisons to ensure updated policies and procedures training. Enhanced and managed in-house tracking system to ensure timely updates to more than 40 courses.Selected by management to receive Development Dimensions International® certification and deliver professional development training to Austin employees. Participated in the development of 25 courses and the delivery of more than 5000 participant-hours of new system training for the largest systems conversion in mutual fund industry history. Show less