Diane L. Harris, Acom Email & Phone Number

Richmond, Virginia Area

• Accounts Payable: Enter, code, and submit invoices for payment• Budgeting and Reporting: Assist in preparation of budgets and reports, including annual budgets and reforecasts, lease change reports, property reports• Contracts/Contractor/Vendors: Maintain appropriate contracts, communications and filing of same• Insurance Certificates: Obtains and reviews Tenant and Vendor insurance certificates for accuracy and effectiveness. Maintains certificate files in organized, auditable fashion• Lease Administration: Assist Property Manager in monitoring and enforcing all lease terms, including timely billings, collection of rents, insuring tenant adherence to lease requirements and obligations, and issuance of default letters• Property Maintenance: Assist Property Manager to maintain the safety and integrity of all buildings, systems and equipment through staff or contractors. Complete regular tours of the property to insure proper maintenance and fulfillment of responsibilities by staff, contractors, vendors and tenants.• Tenant Relations: Maintain appropriate contracts, communications and filing of same, including:tenant complaints, tenant emergency contact list, and tenant handbook

Richmond, Virginia Area

• Works with property manager, maintenance teams, and contracted vendors to ensure that suites, common areas, and grounds are maintained according to property objectives• Escalates service requests and works with property team to ensure that tenant issues are dealt with in a timely manner and that proper follow-through is done• Manages accounts payable entry and coding• Prepares all tenant correspondence, including default notices

Richmond, Virginia Area

Couples Counseling, Webmaster, Program Development Assistant, Grant Writer

Richmond, Virginia Area

• Recruited, interviewed and evaluated prospective students at health care career college• Guided students through the admissions and enrollment process• Consistently reached 85-90% start rate vs. team average of 70%, 2010 through 2012• Led team in total starts January-June 2011

Richmond, Virginia Area

• Assisted Director of Nursing with networking, recruiting, and program accreditation studies• Established filing and record-keeping systems during Nursing Program start-up• Managed Director's appointment and meeting calendar, and class schedule calendar• Planned and executed purchasing of textbooks, equipment, uniforms, and office supplies• Originated Nursing Student Success Guide adopted by all Fortis College Nursing Programs• Created and taught Microsoft Office Suite training program for Fortis College staff

Richmond, Virginia Area

• Supported Vice President of Redevelopment and six Project Managers at prominent multifamily real estate investment trust• Planned frequent meetings and travel for Vice President• Redesigned progress report templates, aiding Project Managers in timeliness and accuracy• Operated as project and accounts payable analyst; accomplished 50% improvement in vendor adherence to corporate invoicing standards• Solved challenge of incorrect invoices; expedited speed of payments to vendors by 30%

Nashville, Tennessee

• Supported Director of Sales and six Account Executives at a leading tradeshow management and event planning company • Supervised department-wide use of Customer Relationship Management application software (Salesforce)• Updated and improved Sales System database; researched business leads• Created proposals, sales and expense reports, and all branch travel arrangements• Trained and supervised two Sales Assistants in use of Salesforce application and Microsoft Office Suite software, as well as formatting letters and sales proposals• Facilitated Salesforce training for Sales team, and teamwork training for Nashville branch• Won company-wide sales proposal redesign competition in 2003• Acted as speed and accuracy leader during two national Sales System conversions

• Planned and implemented Sunday School lessons• Supervised and coached Sunday School teachers• Purchased educational materials

Nashville, Tennessee

• Supervised customer service, including inside sales of commercial dishwashers, and outbound freight• Eliminated frequent duplicate shipment problem• Reduced delivery time to largest markets by 50%• Succeeded in cutting freight claims by 33%

Nashville, Tennessee

• Supported National and Regional Sales Managers• Initiated and designed company’s first standardized sales presentation template• Developed and presented Business Writing training for sales personnel

B.A., Liberal Arts

Majored in Economics. Minor subjects included Journalism and Sociology.

Job Readiness Certificate

Certificates Of Completion, Project Management, Communication, Customer Service,

Career Readiness Certificate (Crc)

Certificate Of Completion, Project 2010 - Level 1

Grant Writing, Strategic Planning

Education record

Education record

Completed 16 hour Customer Service Initiative Training at Disney Institute in Orlando, Florida