Diane Loats Email & Phone Number

Allen, TX, US

Maple Grove, Minnesota

As part of the Co-Services Team, oversee List Services personnel and processing functions for four List Services locations, ensuring a continuity of support for over 16 LSC plants across the United States.

Develop and supervise list services team, ensuring satisfaction of customer needs and enabling the production of a quality and timely communication product.

- Spearheaded change for Account Management and List Teams, establishing new procedures and programs to enhance service excellence, improve quality results and streamline operations.- Led Account Service and Account Executive teams in achieving and exceeding client service directives- Successfully incorporated List team members from two locations into a.

- Implemented initiatives that transformed List Department into a cross-functional, collaborating team that increased internal efficiencies while improving responsiveness and solutions to customer challenges- Reorganized the Data Processing (DP) team into a customer-centric, quality-driven department with emphasis on results

- Managed the growth, development and stabilization of the List and Data Processing teams, focusing on team building, quality control and results-oriented solutions - Developed a database marketing team that encompassed list, data processing and client services for the new Database Marketing Division, a two year trial program

- Coordinated new client programs, developing and implementing internal procedures to meet quality and service objectives, and acting as liaison between client and internal departments- Collaborated with internal teams to develop and implement procedures and standards for first-of-kind daily fulfillment program that saved the end client over 35% in postage.